Enterprise Travel & Meetings Coordinator

• End-to-end management of ET&M activities (including compliance, logistics, payments, reporting, etc.). This includes internal/external meetings, speaker programs and congress support as appropriate for the local market practice

• Supplier Management of key category suppliers

• Ensure awareness and management of Event Agency performance via structure Quarterly reviews

• Use data sources to inform stakeholders and manage suppliers: activity levels, spend, issue logs. Responsible for ensuring the accuracy and management of reports

• Implement sub-category supplier strategy such as local preferred supplier programmes that fit with regional / global objectives

• Market stakeholder mapping and relationship management

• Ensures cross-GBS partnership and collaboration on initiatives that span the organization

• Support creative solutions to meetings which may include virtual and other cost effective options

• Ensures compliance processes and global policies are followed at the local market level

• Key interface with other enabling departments, providing subject matter expertise for initiatives

• Responsible for issue management and resolution in local market

• Responsible for managing local suppliers via structured quarterly Supplier Management Relationship Programme

• Follow up on local metrics and cost savings

• Shares and implements best practices

Technical Skills requirements:

• Proven capabilities for meetings management with a knowledge of the pharmaceutical industry and compliance.

• Demonstrated ability to understand business and customer needs

• strong project management and organization skills

• the ability to handle multiple tasks simultaneously

• can respond to tight timelines as well as the capability to interact with all levels of the organization in a professional manner

• Excellent relationship management skills

• Demonstrated judgment and the ability to prioritize work

• Strong communication and influence skills.

• Demonstrated initiative and creativity

• Experience/ability to work in a matrix structure

• Ability to manage multiple stakeholders

• Knowledge of local market vendors/hotels/venues

• Ability to manage vendors to ensure all logistics of a meeting are flawlessly executed

• Flexible to adapt to changing business needs

• Knowledge of the Event Management industry, ideally in a Pharmaceutical environment

• Experienced in supplier negotiations

• Able to demonstrate experience in customer relationship management

• Analytical and project management skills

• Proven ability to facilitate open discussion and debate among key stakeholders and build internal and external relationships through partnering, anticipating needs, fulfilling expectations

• Strong interpersonal skills are required, as well as excellent verbal communication and presentation skills

• Able to work at all levels of the organization

• Excellent language skills, English is a must