Customer Service Engineer

Coordinates and provides support by installing, calibrating, maintaining, testing, troubleshooting and repairing of x-ray and CT based security systems of a highly complex nature.

Prepares and conducts formal and informal training courses for customer personnel in the operation and maintenance of systems and equipment. Provides on-site technical and operator training.

Works with customer via phone or person to identify operations/technical problems. Responds to customer complaints and questions until resolved.

Troubleshoots and diagnoses system/equipment interface problems during installations.

Acquaints customer personnel with the full capabilities of the equipment and/or systems for the immediate operational requirements. Advises customer of all equipment changes and authorized modifications.