Analyze daily and weekly health checks reports for IN/VAS domain and proactively responding to degraded KPIs and alarms within the acceptable SLA limits
Responsible for maintaining E2E measurement data and network KPIs within agreed OLAs & SLAs, ensuring network reliability and availability with minimal MTTR through promoting strong incident and proactive problem management practices
Provide on-site level 2 operations and maintenance support when needed, Incident and Problem management, applying proper corrective actions to restore the service
Provide Root Cause Analysis (RCA) through Major Incident Reviews (MIR) with the Vendors and update KEDB documentations
Participate in carrying out Weekly Business Reviews (WBR) and Major Incident Reviews (MIR)
Deploy & Integrate new nodes, execute & oversee acceptance process (Nokia/ALU Surepay, ESM, Diameter Routers, Products and Bundles, Voicemail, PCRF and Openmind SMSC) providing support to Networks, Customer Experience and Marketing teams in a face-paced environment
Execute and validate SW and HW bug fixes, release upgrades and expansions.
Responsible for Network Audit, Operational performance, Capacity, Trend, Risk and Gap analysis
Support repair and return activities, spare part management
Participate in an on-call Rota and flexible working hours (Night shifts as required
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