Provide support in the deployment and configuration of comprehensive routing and switching network designs
Monitor the network issues and outages in accordance to directives and guidelines escalating them based on severity levels
Troubleshoot, implement, and provide configuration of network hardware and software
Monitor and maintain network devices and troubleshoot and identify source of problems
Analyze functional problems and determine techniques/requirements feasible for expedited solutions
Apply best practices in compliance with DISA guidelines
Utilize network management tools (Solarwinds) to monitor, evaluate, and report health statistics of WAN/LAN
Diagnose, troubleshoot, and restore technical service and end-user software and hardware, problems, including repairing user desktops, laptops, printers, multi-function devices (“All-in- one”), desk phones, and wireless devices (Blackberry, cell phones, and mobile Wi-Fi devices, etc.); issues related to network access, network storage, email, and test and image desktops and laptops
Diagnose and troubleshoot Wi-Fi network and devices connected to Wi-Fi network
Provide Windows systems administration support, including support for multiple Windows OS variants, virtualization technologies, troubleshooting, and resolving issues
Diagnosis, operation, administration, configuration and maintenance of the Remedy Trouble- Ticket system
Updating, maintaining, and validating known error database
Accountability for administration of Remedy Action Request System solutions
Development, publishing and maintenance of statistical, management and custom reports.
Support information assurance by updating and maintaining content, classification, and protection of organization Web sites as well as Access management
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