Improves the overall ability to respond to customers changing business requirements while maximizing value and reducing incidents, disruption, and rework through a configuration management process.
Ensure ITIL (Information Technology Infrastructure Library) processes are performed within all parts of the organization.
Understand and advise Customers and staff on current policy, regulations, and procedures.
Integrates practices with the Information Technology Infrastructure Library (ITIL) and Enterprise Service Management (ESM) Processes.
Promotes and communicates the Change Management Program.
Evaluates all Requests for Change (involving IT Services, Configuration Items, Processes, and Documentation) ensuring they align services with current business requirements.
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