Control Tower Executive

Job Description

• Adhere to Customer Service Policies and Procedures to maximize the customer
• Manage daily customer complaints and ensure timely resolution.
• Manage the Global Case System and make sure all customer inquiries/requests are
• logged into the system and resolved within the required service level agreement.
• Interact regularly with customers to understand and respond to their needs and get
• feedback on the service provided.
• Monitor the changing needs of the service, liaising with customers and frontline, to
• Identify areas for improvement and make recommendations for service improvement and implementing those improvements.
• Responsible for SRN creation & Follow up, follow up on cases/complaints.
• Manage shipment in and out movement through the warehouse management system and othersystems if required.
• Preparing documents for in and out movement.
• Utilize various transportation provider software systems, to facilitate material movement planning and scheduling.
• Prepare and update monthly logistics, schedule to assure deliveries to production locations. Coordinate product delivery schedules with customers.
• Coordinate daily activity to track the location and movement of inventory. Provide reports to internal and external customers as required.
• Assist in obtaining necessary transportation permits for inbound and outbound shipments.
• Expedites all critical orders with local subcontract vendors.
• Works closely with providers to assure efficient and effective execution of defined processes and goods transportation
• Organizes and maintains hard copy and electronic documentation supporting order fulfillment .
• Re-routes freightas needed by the customer.
• Answers questions regarding sourcing from internal and external customers as needed,
• Verifies inventory locations and availability for shipment against requirements specified in purchase orders;

Job Requirements

• Bachelor's degree in Industrial Engineering
• Fluent English & Arabic Language
• Excellent Communication Skills
• Excellent Problem Solving Skills
• Eager to Learn
• Team Player
• Leadership
• 0-1 years of experience