Second Level Operations

• Ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

• Performs trend analysis to proactively detect possible failures. This shall ensure 2nd level restoration and repair as a result of its own analysis or when prompted by 1st Level Operations Service Function processes.

• Guarantee that Ericsson delivers a technical solution in accordance to the agreed change request (specification) and in co-operation with the customer, assuring that changes are correctly implemented without causing any negative impact on the availability of the services

• Act to meet the service or resource requirements, in the cases in which an overall and high level network knowledge is required or when knowledge on specific products or services is required, from an end to end perspective