Guest Experience Man....
Guest Experience Manager
Posted on :
20-04-2024
Employer Active
1 Vacancy
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Job Description
- Reviewing and approving all training materials used in service training courses as well as ensuring that best utilization of qualified instructors is being done.
- Determining changes and enhancements to current Cabin Crew service training curriculum.
- Ensuring all Cabin Crew are receiving the needed coaching on issues related to customer service protocols, communication skills and conflict resolution
- Creating and implementing standard practices in line with corporate policy, legal and service standards and in response to the changing needs of the business.
- Setting and overseeing all Service Training activities; that shall include evaluating, developing and managing training programs to ensure providing high quality of services.
- Developing a programmatic structure and systematic approach to design and deliver Cabin Crew service training programs in support of the business objectives and departmental goals.
- Reviewing all specialized service standards provided by RJ Cabin Crew (Business Class Flight Attendants Training).
Employment Type
Full Time
Department / Functional Area
Key Skills
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