Call Center Agent - Fluent English Speaker

Job Description

• Answer incoming calls and respond to customer’s emails
• Management and resolve customer complaints
• Sell products and place customer orders in the computer system
• Identify and escalate issues to supervisors
• Provide product and service information to customers
• Research required information using available resources
• Research, identify, and resolve customer complaints using applicable software
• Process orders, forms, and application
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• Complete call logs and reports
• Other duties as assigned

Job Requirements

• Fluent English
• 1:2 years experience in a reputable call center
• Bachelor’s degree or equivalent
• Excellent customer handling capabilities
• Age: less than 30