Guest Services Agent
Posted on :
26-04-2024
Employer Active
1 Vacancy
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Job Description
- Administer check in of all guests and maintain record of all special requests at time of arrival.
- Attend all phone calls and provide all appropriate information to guests and perform pre assignment of all rooms to guests as well as VIP evaluate all activities of guest services at end of shift.
- Determine and ensure compliance to all key control policies and manage all safe deposit boxes for guests.
- Coordinate and assist concierge in all services to guests and maintain knowledge on all emergency procedures and evaluate all credit limit report on everyday basis and manage room availability efficiently.
- Evaluate everyday status of all hotels and coordinate with various departments such as reservation, sales and valet to ensure optimal level of guest satisfaction.
- Manage and greet all customers efficiently, monitor and resolve all requests and provide all required information such as room rate and directions and assist all in registration process.
Employment Type
Full Time
Company Industry
Department / Functional Area
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