Guest Service Associate
Posted on :
14-03-2021
Employer Active
1 Vacancy
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Job Description
- To answer the telephone calls and to keep a track of the in house activities like giving information regarding the availability of the rooms and making reservations based on it
- To give outstanding services to the guests that have checked in and greet them in a friendly manner and interact with them in a positive way
- To maintain up to date knowledge on the current services that are being offered and make sure that this information is conveyed to the customers in an effective way
- To ensure that the rooms have been allocated properly, hand over the keys to them and ensure that all the registration and check in procedures have been followed as per the given standards
- To enter all the relevant guest related information, so that it can be retrieved in case there is a requirement, and to maintain and update the accounts and post them accurately
- To practice safety standards and ensure that all the house keeping work is carried out in a proper manner like maintaining the rooms, cleaning of the rooms, etc.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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