Call Center Representative

About the Job

• Receive all customers' phone queries, requests or complaints from all the distribution channels.
• Identify the clients’ requests, queries and complaints together with accurate recording on the relevant workflow system.
• Handle clients’ queries or requests and coordinating with the relevant departments as needed in order to proceed with their requests.Maintain close follow up on all client requests ensuring prompt and regular feedback as required.
• Upon receiving the client's desire to cancel the policy, communicate with the clients to retain them and save business.
• Provide the clients with all requested documents and letters in accordance with the CSC responsibilities as well as any written feedback regarding queries and requests
• Assures the clients updating data on the database to facilitate future communication.
• Keep up to date knowledge about the company's' policies and procedures that affects responsibility implementation. Handle and follow upon any assigned project and commit with the set deadline.