9976 Network Operations Team Lead Finance and IT Division - SF Municipal Transportation Agency

Technology is at the core of the San Francisco Municipal Transportation Agencys (SFMTA) mission and future. Bring your technical skills willingness to work hard and innovate to join the SFMTA Technology Systems Integration team. We are developing new tools rethinking systems and modernizing transportation. This is an opportunity to work with stakeholders and business units across the SFMTA and take a pivotal step in your career. In this role you will be a crucial member of the network operations team and a critical member to promote SFMTAs network operations.  This team is constantly looking for ways to improve operations efficiency refining our processes and investing in new technology. Your work will impact the lives of all San Francisco residents and many more visitors and commuters who use our transportation services and infrastructure.

Position Description:

Under general direction the Network Operations Team Lead will lead the team in managing designing implementing and maintaining all aspects of the Agencys network operations and guide the team in developing a world class network.  We are looking for someone who has the proven ability to manage and inspire staff to innovate and consistently improve on the services we provide.  This position will have experience in design policies and architect a scalable network infrastructure that can keep pace with our anticipated growth.

Examples of Important and Essential Duties:

• Manages SFMTA network team staff conducts performance planning and evaluations manages resource allocation and confirms task completion by the assigned staff.
• Engineers solutions for complex technology infrastructure challenges through establishing detailed hardware software and configuration standards.
• Directs and monitors technical support activities related to complex large networks.
• Plans develops and implements backup and disaster recovery procedures for large networks.
• Works closely with team to develop define and manage network cybersecurity design using NIST and CISA cybersecurity practices.
• Reports to management on uptime network health security risks network utilization and other KPIs as defined.
• Reports on KPIs that they have defined and manage ensuring it represents the goals of the network team.
• Performs as project lead in major projects to monitor coordinate and review project tasks and resources as well as provide technical assistance and guidance.
• Develops and maintains various technical documentation and provides training to technical staff.
• Engineers and designs solutions for complex problems through detailed analysis.
• Supports a full Azure (or similar cloud technology) implementation and presence.
• Analyzes and recommends cybersecurity controls and procedures in acquisition development and change management lifecycle of information systems and provides oversight to ensure compliance.
• Participates in oncall rotation and maintenance of server support
• Develops and delivers best practices and procedures for network operations.
• Helps support Level 1 2 3 troubleshooting with 24x7 support.
• Assists in researching and recommending new technologies.
• Mentors and trains junior staff.
• Performs other related duties as assigned.

Nature of Work:

Incumbent must be willing to work a 40hour week as determined by the department. The position may also require sufficient physical strength and coordination for lifting pushing pulling and/or carrying the weight of computer systems equipment. The position may also require the following: bending stooping and/or crawling in order to install or repair computer systems hardware hand/eye coordination and manual dexterity for taking apart casings installing parts and reconnecting computer systems hardware.

Incumbent will comply with the telecommuting policy at the SFMTA with four 4 days onsite. However there may be situations where the incumbent will be required to work at other sites throughout the City of San Francisco as necessary.

Qualifications :

MINIMUM QUALIFICATIONS

1. Education: An associate degree from an accredited college or university OR its equivalent in terms of total course credits/units i.e. at least sixty 60 semester or ninety 90 quarter credits/units with a minimum of twenty 20 semester or thirty 30 quarter credits/units; AND
2. Five 5 years of experience managing and monitoring a network environment; AND
3. Five 5 years of experience with network security technologies such as firewalls VPNs and intrusion detection systems; AND
4. Three 3 years of experience managing and/or supervising technical personnel.

Substitution:

Additional experience as described above in MQ #2 may be substituted for the required degree on a yearforyear basis (up to a maximum of two 2 years). One 1 year is equivalent to thirty 30 semester units/ fortyfive 45 quarter units with a minimum of 10 semester / 15 quarter units

Desirable Qualifications:

The stated desirable qualifications may be used to identify candidates advancing to the interview process and/or to identify job finalist(s) at the end of the selection process when referred for hiring.

• Experience defining Key Performance Indicators for reporting and measuring Network uptime and performance
• In depth knowledge of best practices around management control and monitoring of network infrastructure
• Experience with network troubleshooting and Diagnosis
• Experience with RF frequencies and Cellular technologies
• Experience planning and maintaining a MPLS based metropolitan area network (MAN).
• Experience with Next Generation Palo Alto firewalls.
• Indepth knowledge of IPv4 IPv6 BGP OSPF ISIS and Spanning Tree Protocol.
• Previous experience managing OT (Operational Technology) networks and associated cybersecurity design. 
• Knowledge of network cybersecurity including IDS DDoS Firewalls and other distributed attack schemes.
• Expert level knowledge of RF wireless technologies and experience troubleshooting RF interference.
• Strong knowledge of VoIP and Video protocols; SIP SS7 RTP TLS SCCP H.323 H.264 and MGCP.
• Ability to design implement administer and optimize enterprise network management systems and Simple Network Management Protocol (SNMP) bases monitoring utilities such as WhatsUp Gold Nagios SolarWinds or equivalent.
• Proven ability to automate tasks and maintenance with a combination of custom scripts and other tools.
• Experience managing and mentoring staff. Ideally candidate managing a team of 3 or more network engineers.
• Ability to initiate drive and/or support innovation and change.
• Must be selfmotivated with time management skills.
• Ability to effectively communicate updates issues and resolutions to all levels of the organization.
• Excellent written and verbal communication skills with an emphasis on documentation.

Additional Information :

Verification:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. More information can be found at: https://sfdhr/informationabouthiringprocess#verification. Falsifying ones education training or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Selection Process:

Applications will be screened for relevant qualifying experience.  Additional screening mechanisms may be used to determine candidates qualifications.  Only those applicants who most closely meet the needs of the Agency will be invited to move forward in the selection process.

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

This recruitment may be utilized to fill similar positions in this classification at SFMTA.

For questions or inquiries please contact the analyst Tracy Pon at .

All your information will be kept confidential according to EEO guidelines.

The City and County of San Francisco encourages women minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex race age religion color national origin ancestry physical disability mental disability medical condition (associated with cancer a history of cancer or genetic characteristics) HIV/AIDS status genetic information marital status sexual orientation gender gender identity gender expression military and veteran status or other protected category under the law.