IT Business Systems Analyst lll
IT Business Systems Analyst lll
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$ 100793 - 141015
1 Vacancy
Job Description
ABOUT THE POSITION
The County of Riversides Information Technology Department is seeking a proactive and experienced IT Business Systems Analyst III with strong development skills expertise in requirements gathering and project management capabilities. The ideal candidate will possess proven technical expertise in one or more of the following areas: ServiceNow Development/Administration and/or Laserfiche Development/Administration. This role requires handson development work rigorous requirements analysis and successful management of IT projects from inception to completion.
The Business Analyst III will collaborate with stakeholders to gather document and analyze technical and business requirements bridging the gap between technical teams and business users. The candidate will lead development efforts manage project scopes and ensure timely delivery of quality solutions. Proficiency in tools like Wrike MS Project ServiceNow PPM and Power BI is essential. Strong communication organizational and problemsolving skills are critical for success in this fastpaced and dynamic role.
Preferred Technical Skills:
- ServiceNow Developer/Administrator: Expertise in scripting workflow automation and modules like ITSM ITOM ITBM and CSM. Familiarity with the Glide API is a plus.
- Laserfiche Developer/Administrator: Skills in configuring and managing Laserfiche systems workflows and integrations including Forms Workflow and Quick Fields.
Candidates must possess a bachelors degree preferably in Information Services Business Management or a related field. Equivalent experience may substitute for the educational requirement 30 semester or 45 quarter units equal to one year of fulltime experience). A minimum of four years of journeylevel IT business systems experience including at least one year in a lead or technically advanced capacity is required. Additionally candidates with at least two years of experience with Laserfiche ServiceNow and two years of project management experience and one year of experience building reports and dashboards using Power BI are highly encouraged to apply.
Meet the Team!EXAMPLES OF ESSENTIAL DUTIES
- Conduct systems analysis and design of business processes involving evaluation of current and proposed information and business process flow available and emerging technology hardware and software and cost/benefits.
Analyze projects; document new organizational processes; generate reports for management on new technology.
Develop and document user requirements from enduser input for new and existing systems business processes and applications.
Select and recommend software or hardware based on systems analysis evaluation of product and vendors.
Create requests for proposal (RFPs) or requirement specifications and evaluate proposal submissions.
Implement new and modified processes and systems by performing design application development installation and testing.
Modify software; customize business applications and interfaces.
Coordinate and communicate with end users management staff and vendors on project issues and status.
Develop project work plans and schedules and monitor project resources including staff time vendor work and finances.
Prepare project documents requirements reports feasibility studies cost/benefit analysis and quality assurance and control standards.
Maintain support and administer software applications.
Provide customer support training and problem analysis for software applications. MINIMUM QUALIFICATIONS
- Education: Completion of 30 semester or 45 quarter units from an accredited college or university preferably with coursework in computer science computer information systems data processing information management or a related field to the assignment. (Additional qualifying IT system analysis jobrelated experience may substitute for the required education on the basis of 30 semester or 45 quarter units equaling one year of fulltime experience).
Experience: Four years of successful journeylevel IT business systems jobrelated experience one year of which included either lead person duties or technically advanced IT system analysis jobrelated work (One year as an IT Business Systems Analyst II will satisfy the one year of lead or technically advanced experience requirement).Other Requirement(s): A successful Security Clearance conducted by the Sheriffs Department is required for positions within the Riverside County Information Technology Department.Knowledge of: The principles methods and techniques used in the course of work for the IT Business Systems Analyst series; principles and techniques applied to IT devices applications and systems; principles of organization and administration; principles of documentation and recordkeeping storage and retrieval.
Ability to: Gather and analyze data reason logically draw valid conclusions and make appropriate recommendations; resolve technical problems and innovate more efficient use of IT resources; perform systems analysis work and problem solving; interpret and follow written and oral instructions; prepare concise reports and documents; establish and maintain effective working relationships with staff customers other employees and the public; communicate effectively with people at all organizational levels.
Required ITRelated Skills: Systems analysis theory processes and techniques; project spec development; application design; writing and modifying technical and user documentation; data modeling techniques; prepare flow process diagrams and other design graphics; application of industry or County standards and conventions for systems analysis and quality assurance; installation testing and migration process and techniques; quality and version control processes; use of packaged or offtheshelf and third party application software including office automation tools.
Preferred ITRelated Skills: Internal consulting with clients at various levels of the organization; writing code and scripts; writing process descriptions; work with client server environments. SUPPLEMENTAL INFORMATION
This recruitment is open to all applicants.
For questions regarding this recruitment contact Danilo Lozano @
APPLICATION INFORMATION
Veterans Preference
The County has a Veterans Preference Policy applicable to new hires. To qualify upload a copy of your (or your spouses) Member4 Form DD214 indicating dates of service and a copy of your spouses letter of disability (if applicable) with your application. For privacy reasons it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans preference.The Veterans Preference Policy C3 is available here: https://rivcocob/boardpoliciesReasonable Accommodations
The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation please visit the Disability Access Office web page located at: https://rchr/disabilityProof of Education
If using education to qualify or when requested by the recruiter upload a copy of any license(s) official/unofficial transcript(s) degrees and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.If your education was completed outside of the United States you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services NACES or Association of International Credential Evaluators Inc. AICE.
Equal Opportunity Employer
The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race color religion sex national origin age disability sexual orientation gender gender identity gender expression marital status ancestry medical condition (cancer and genetic characteristics) genetic information or denial of medical and family care leave or any other nonjobrelated factors.PreEmployment
All employment offers are contingent upon successful completion of preemployment requirements including a criminal background investigation which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A preemployment physical examination and background check may be required.Probationary Period
As an Approved Local Merit System all County of Riverside employees except those serving At Will are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding County Resolution or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.General Information
Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.
Please read and follow any special application instructions on this posting. Click the Apply link located on this page to submit your application. For additional instructions on the application process examinations Veterans preference preemployment accommodation or other employment questions please refer to our web site www.rchr.
If you are experiencing technical problems you may contact the governmentjobs applicant support desk Monday through Friday 6 am to 5 pm Pacific Time at or tollfree.
Required Experience:
IC
Employment Type
Full-Time
