Service Advisor
Service Advisor
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Salary Not Disclosed
1 Vacancy
Job Description
Job Summary:
The C. Harper Auto Groups Ford/KIA dealership is seeking a highly skilled and customerfocused Service Advisor to join our dynamic team. The successful candidate will bring proven experience in automotive service advising and must be an experienced advisor coupled with a valid commercial drivers license. In this role you will be the primary point of contact for our valued customers responsible for accurately diagnosing their vehicle service needs delivering exemplary customer service and ensuring that all repairs and services meet the highest standards of quality and efficiency.
$2000.00 Sign on Bonus for Experienced Service Advisors!
C. Harpers Exceptional Benefits Include:
Competitive Compensation Packages: Our pay plans are designed to reward excellence with opportunities to exceed industrystandard salaried pay and commission percentages for advisors who consistently perform above expectations.
Comprehensive Health Coverage: Full Medical Dental and Vision Insurance including a Medical Insurance Plan Option available at no cost to employees.
Retirement Savings Plan: Benefit from our 401k Plan with an Annual Company Contribution to help secure your financial future.
Paid Time Off: Enjoy ProRated Paid Time Off starting on your 91st day of employment to maintain a healthy worklife balance.
Disability and Life Insurance: Short Term Disability and Life Insurance Coverage at no cost to employees with additional Buy Up Options available through Aflac & American Fidelity.
Career Growth Opportunities: As a familyowned business with over 41 years of local trust we are committed to fostering professional growth and promotion from within.
Key Responsibilities:
Customer Interaction: Engage with customers to thoroughly understand their vehicle repair and service requirements ensuring a clear and accurate communication of needs.
Customer Service Excellence: Enhance customer satisfaction by building strong trustbased relationships ensuring that every interaction reflects our commitment to excellence.
Standards and Compliance: Uphold and promote the companys standards for ethical business practices maintaining a professional image orderliness and strong relationships with both employees and the community.
Process Management: Monitor the progress of each vehicle under service ensuring that customers are regularly updated on the status and any changes to the service timeline.
Sales Optimization: Drive profitability by maximizing service and repair sales effectively executing retail promotions and identifying opportunities for additional services.
Technical Oversight: Supervise the work of technicians ensuring that they adhere to time management best practices accurate parts ordering and timely job completion.
Quality Assurance: Take a handson approach to quality control overseeing and participating in final inspections to guarantee that all services meet or exceed customer expectations.
Process Improvement: Contribute to the ongoing development and refinement of standard operating procedures ensuring that our service processes are continuously optimized for efficiency and effectiveness.
Qualifications:
Education: High school diploma or equivalent is required.
Licensing: A valid drivers license with a clean driving record is mandatory.
Training and Experience: Accredited training in service advisor skills customer satisfaction and quality control along with demonstrated experience in an automotive service advisor role. 2 years minimum in a similar Service Advisor position.
Communication Skills: Strong proficiency in reading writing and speaking English with the ability to convey technical information clearly and effectively to customers and team members.
Focus and Efficiency: Ability to concentrate and achieve tasks in a fastpaced environment even when faced with frequent interruptions.
Multitasking and Technology: Excellent multitasking abilities and proficiency in the use of computers and business machines are essential.
About Us:
C. Harper represents a diverse array of leading automotive brands across multiple dealerships including Chevy Buick GMC Cadillac Ford Chrysler Dodge Jeep Ram KIA and Honda. Our legacy of over 41 years is built on a foundation of honesty integrity loyalty and charitable giving. At C. Harper we treat everyone customers employees and community members as part of our extended family. This commitment to family values is what sets us apart and has been instrumental in our continued success.
Equal Opportunity Employment:
C. Harper Auto Group is an equal opportunity employer. We are dedicated to creating an inclusive environment for all employees and applicants free from discrimination and harassment. We do not discriminate on the basis of race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Join the C. Harper family today and help us drive excellence in automotive service. Apply now to become a Service Advisor at our Ford/KIA Dealership!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
