Becoming OneInfosys face to your customer by managing services belonging to multiple Infosys internal service lines. You will be supported in your endeavor by an A Team comprising of handpicked experts and leaders from the globally available Infosys talent pool. As a true leader of the team you will be responsible for the career aspirations performance management and training needs of the people who will work in your teams. Your team will expect you to be a handson manager completely approachable for them to understand their constraints and concerns and ready to act as a facilitator to remove the hurdles and impel them towards a higher level of performance.
As the one face to the customer you will take along various service lines giving guidance to the relevant delivery heads on the staffing needs commercials availabilities and the interests of the service lines even as you try to build synergies amongst them to craft efficient lean and quality solutions for your customers.
Required:
An Infosys Program Manager typically has a wide range of responsibilities which can include:
Building trust and maintain longterm relationships with clients helps the client to identify/define needs and manages client/business expectations
Develop business continuity plans and conduct business performance reviews across operational metrics with internal stakeholders to solve problems and provide actionable insights
Ensuring that the system issues are in accordance with the agreed SLAs stated in the contract
Delivering project/program KPIs such as Cost Quality Business Impact CSAT impact
Manage project/program risks create risk mitigation plans and setup governance to keep projects on track
Driving Presales RFP/RFI/proposal building client presentations customer workshops
Work with other leaders/peers across all demographics to achieve common goals
Resource Management: ability to attract talent create a solid team ensure proper utilization demand fulfillment handle resources issues & concern identify training needs groom resources to build winning team
Building teams across multiple areas of SAP including SAP Basis and Infra Supply chain Finance Technical ABAP
Incubate and grow S4 HANA
Building roadmaps for transformations for your customers
Organizing assessments due diligences transformation workshops
Establishing business case for the transformation initiatives
Establishing methods cooperation models new ways of working (e.g. Agile)
Driving engagement directly with the business on the customer side
Realizing business blueprints Proof of Concepts transformation plans change management and learning plans
Delivering minimum viable products templates complete products and pilots
Getting buyins and acceptance from the business on your delivered products
Defining rollout strategies and partnering your customers with a rapid deployment approach
Driving change in your programs by rapidly moving towards flexible modular architectures and DevOps
Building strategic relationship with partners and product organizations like SAP Microsoft etc. in delivering joint synergy and value to your customers
Preferred:
Experience in working with location business managers as well as indepth knowledge of business processes roadmap definitions fitgap analysis and change management.
Natural talent in the art of people management including team building and driving groundsup innovation.
Experience in the area of proposal management presales and driving a sales pitch.
Good analytical and logical problemsolving skills combined with the talent to quickly grasp new tasks.
Excellent communication and documentation skills.
Knowledge / certification of S4 Hana and Scrum Master / Agile Coach can be additional benefits that you bring with you.
PMP or comparable certification.
Personal:
Besides the professional qualifications of the candidate we place great importance in addition to various forms of personality profile. These include:
High analytical skills A high degree of initiative and flexibility High customer orientation High quality awareness Excellent verbal and written communication skills
Why Infosys
Infosys is a global leader in consulting technology and outsourcing solutions. We enable clients in more than 50 countries to stay a step ahead of emerging business trends and outperform the competition. We help them transform and thrive in a changing world by cocreating breakthrough solutions that combine strategic insights and excellence.
Visit www.infosys to see how Infosys (NYSE: INFY) with US$8.25 billion in annual revenues and 300000 employees is Building Tomorrows Enterprise today.
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