Reservations Supervisor
Reservations Supervisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Work Setup: Onsite (Cebu Business Park Cebu City)
Shift: Rotating/Shifting
Requirements:
- Bachelors degree in business administration hospitality or a related field.
- At least 3 years of experience in reservations customer service or a call center environment
- At least 2 years in a supervisory role
- Proficient in using reservation systems tools and MS Office Suite
- Preferably can start immediately
Key Responsibilities:
Team Management
- Lead and supervise the reservations team to ensure smooth daily operations.
- Monitor call handling response times and overall team productivity.
- Schedule shifts and ensure adequate staffing levels to meet demand.
Operational Excellence
- Ensure all reservations are processed accurately and in a timely manner.
- Address and resolve escalated customer issues or complaints effectively.
- Develop and implement standard operating procedures for the reservations team.
Performance Monitoring
- Track and evaluate team and individual performance metrics.
- Conduct regular coaching and feedback sessions to improve service quality.
- Prepare and submit performance and operations reports to management.
Customer Experience
- Ensure a seamless and positive customer journey from inquiry to booking.
- Identify and implement strategies to improve customer satisfaction.
- Collaborate with other departments to ensure a smooth customer experience.
Training and Development
- Onboard new team members and provide comprehensive training on systems and processes.
- Keep the team updated on company policies new products and industry trends.
- Foster a culture of continuous improvement and learning.
System and Technology Oversight
- Ensure the team efficiently uses reservation systems and tools.
- Report system issues and coordinate with the IT department for resolution.
- Provide input for system upgrades or enhancements to improve functionality.
Benefits:
Upon regularization:
10 VL 10 SL 5EL
HMO Health Insurance avail on the 4th Month (Employee 1 Free Dependent)
Employment Type
Full Time
