Field Service Technician
Field Service Technician
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate digitize and transform the way more than 75 million peoplearound the globebank and shop in thishyperconnected consumercentric world. Join us inconnecting people to commerce in this vital rewardingrole.
Installs debugs and provides technical maintenance for product and component hardware and software mainly on customer premises. Provides scheduled inspection cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality.
Responsibilities
- Gains familiarity with Field Service Technician practices and procedures.
- With guidance and / or in conjunction with more experienced technicians performs any or all of the following: Incident Handling: Utilizes diagnostic tools to perform troubleshooting via detailed analysis of hardware and software failures.
- Performs hardware repairs on a component level.
- Cleans and adjusts mechanical components.
- Configures and installs applicable software.
- Preventive Maintenance: Performs routine checks according to documented procedures.
- Refills consumables as directed.
- IMAC/R: Installs moves adds changes and removes hardware and software products.
- Customer Training: Instructs and trains customers on usage and operation of installed hardware and software.
- Participates in regular hardware and software trainings (on the job classroom and web based).
- Participates in the implementation of measures to achieve agreed KPIs.
- Assists with special projects as assigned.
Qualifications
Required Qualifications
- Education or equivalent work experience required.
- Minimum of 12 years of relevant experience or equivalent combination of education and experience in Field Services.
- Good written and verbal communication skills.
- Drivers license and driving record that satisfies DNs fleet requirements.
- Education or equivalent work experience required.
- Minimum of 12 years of relevant experience or equivalent combination of education and experience in Field Services.
- Good written and verbal communication skills.
- Drivers license and driving record that satisfies DNs fleet requirements.
- PC literacy and good knowledge and application of the relevant tools and methods.
- PC literacy and good knowledge and application of the relevant tools and methods.
- Product knowledge of relevant industry and basic ITIL skills preferred.
- Ability to attend training classes in Canton Ohio for 12 weeks paid training multiple trainings.
- Ability to lift and move heavy loads stand most of the day climb bend and stoop while working on equipment.
- Acceptance of exposure to the outside elements.
- Shift adaptability which would include an oncall rotation for evenings and weekends.
- Exceptional customer service skills are needed.
- Ability to organize and inventory truck stock parts and tools.
- Sense of urgency organizational skills professional presence and work in team environment.
- Ability to pass MVR background and drug test where required.
Preferred Qualifications
- Firstline Service Technician work experience preferred.
- Vocational/Trade School preferred
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Required Experience:
IC
Employment Type
Full-Time
