Group Manager- Transactional Quality - FA - Chennai - REF50692Q
Group Manager- Transactional Quality - FA - Chennai - REF50692Q
Posted on :
29-03-2025
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1 Vacancy
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Job Description
- General Ledger & Accounts Receivable end to end work experience preferred.
- Ensuring that the monitoring assigned accounts.
- Meeting the client SLAs for the assigned accounts and ensuring client satisfaction.
- Each of his team (QAs) reporting to him achieves his targeted objectives with respect to Customer Delight and Service Levels.
- Working on reports and Performance presentations.
- Taking care of escalations attending weekly call Allocation of quality work.
- Leading the client calls from quality assurance standpoint.
- Staff Motivation Goal setting Performance appraisal of team members and counselling for performance and capability building in conformance with goals.
- Management and coordination of operations quality and general administration of the assigned processes.
- Manpower planning and appraisal discussions with the team.
- Independent decisions from account perspective.
- Identify new ideas to improve.
- Drive Six sigma projects Ideation drive QMS & client calls.
Qualifications :
- B/M/MBA Finance Mandatory.
- Green Belt Certified Preferred.
Additional Information :
- Role: Team / Client Facing Role.
- Shifts US Shifts. 4:00 PM to 1:00 AM IST.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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