Senior Director Head of Consumer Payments
Senior Director Head of Consumer Payments
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Job Description
Position Summary
The Head of Consumer Payments Greater China is responsible for leading the development of the clusters Consumer product strategy and leverage Visas digital assets and solutions to drive consumer and client preference activation usage and advocacy. You will manage the Credit Debit and Prepaid portfolios against key metrics such as revenue transaction volume and value and active account growth. You will lead a team that works closely with Global and regional product teams to develop the right products and value propositions for a range of priority segments in collaboration with Visas clients.
The role requires deep industry understanding of retail banking unsecured lending everyday banking channel management and digital customer experience. You will combine your product management experience with strong awareness of trends in consumer payment preferences and technology usage with the goal to develop payment experiences and solutions that increase customer engagement with the Visa product drive usage and preference across credit debit and prepaid products.
An important responsibility for this role is the development refinement and of Visas affluent and cross border strategies that leverage Visas consumer solutions data capabilities and strategic relationships. This role has a clear mandate to drive the digitization distribution and usage of these services to improve consumer take up activation and usage of Visa consumer products.
The successful candidate will have demonstrable success at working effectively across matrixed organizations has the ability to define and articulate Greater Chinas product requirements develop and champion changes to rules policies and programs in order to align Visa client needs with those of the successful ongoing growth of the network.
Key responsibilities include:
- Leading and managing Visas consumer products (Credit Debit and Prepaid) strategies product development enablement and solutions delivery including management/delivery against key metrics across the region and management of the product P&Ls
- Protecting and growing core drivers of the business by working closely with markets key issuers and global clients to drive acquisition activation and profitable usage payment volume and revenue. This includes but is not limited to winning affluent issuance portfolio optimisation performance tracking channel diversification driving greater crossborder and ecommerce volume.
- Applying a clientcentric mindset and humancentred design methodology to the development of new products and solutions
- Developing nextgen product enhancements that promote Visa digital account engagement via partner and client channels and platforms
- Developing and executing a comprehensive strategy for Visas affluent and cross border proposition in Greater China with the aim of delivering superior value propositions for the end consumer as well as our merchant partners
- Enhancing Visas differentiation and competitive advantage by creating a strong platform of benefits and valueadded services leveraging Visas local regional and global partnerships
- Managing and executing annual budget people management objectives and oversee of key product initiatives
- Collaborating with crossfunctional leads (VAS VCA CMS Marketing etc) to drive strategic alignment and ensure product roadmap is supportive of all common initiatives and priorities
- Managing coaching and developing team to deliver against objectives and maximise potential.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Qualifications :
What you will need:
15 years in related industry experience in credit card center retail banking and/or strategic consultancy in financial services
Experience in driving product strategy and GoToMarket for new product or programs of scale
Understanding of the drivers of retail bank product P&Ls and an understanding of trends in retail bank strategy around customer engagement. Life cycle management and multiproduct penetration strategies.
Exceptional leadership and influencing skills and business acumen thinks strategically to influence and drive tactical
Demonstrable people management skills of moderate to large teams with a track record of people development and coaching.
Strong demonstrated collaborator with the ability to effectively work crossorganizationally
Ability to drive decisions and operate in ambiguity
Ability to resolve conflicting situations
Superior communication skills
Advanced degree such as an MBA is strongly preferred
An impressive record of digital products/services delivered from idea through to commercialization
Ability to connect the dots between product design technology and strategy to solve complex problems
Track record for a proven ability to attract hire and train top talent
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
