Client Journey Project Manager - Portuguese Market
Client Journey Project Manager - Portuguese Market
Posted on :
28-03-2025
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1 Vacancy
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Job Description
Hello!At Factorial were looking for an experienced **Client Journey Project Manager for the Portuguese Market to help us elevate Factorial and drive our mission to the next level! **Ready to be part of the challenge This is a **strategic leadership role where youll directly impact the onboarding experience for our largest customers building longlasting relationships that drive customer satisfaction retention and growth. As part of our team you will collaborate closely with crossfunctional departments to ensure a seamless experience from sales to customer success. You will report directly to the **Project Management Officer and work alongside Team Leads to ensure that our clients expectations are exceeded at every touchpoint ensuring their journey from onboarding to product adoption is seamless and successful.**Are you ready to make a real impact Lets dive in...****The Role
- **Sales Collaboration & Product Validation: Lead the coordination and presentation of product demos gathering client requirements and tailoring preconfigurations based on unique business needs and use cases.
- **EndtoEnd Onboarding Leadership: Design and present the full customer lifecycle from initial sales kickoff through to successful product adoption and transition to account management.
- **Strategic Planning: Own the strategic planning and of the onboarding roadmap ensuring each customers specific goals are met while aligning with their business objectives.
- **Risk Management: Identify assess and proactively mitigate risks potential blockers or delays in the onboarding process to keep projects on track.
- **Customer Training & Enablement: Oversee the training strategy and ensure customers are fully equipped with the knowledge needed to maximize their use of Factorial. Facilitate training sessions to ensure endusers understand and adopt system features efficiently.
- **Performance Monitoring & Reporting: Measure the success of onboarding projects using key metrics such as time to go live user adoption customer satisfaction and overall project quality. Regularly report to senior management on progress challenges and successes.
- **Innovation & Continuous Improvement: Evaluate and implement innovative strategies to enhance the onboarding process drive product usage and contribute to customer retention. Constantly strive to improve the overall customer experience.**Your Profile
- You have a proficient level of Portuguese & English.
- **CustomerCentric Experience: Proven experience in customerfacing roles especially in Customer Experience where youve driven customer retention and success. Previous roles in Sales Customer Satisfaction or similar areas are a strong plus.
- **Project Management Experience: At least **2 years of project management experience ideally in a SaaS HR software or technology driven environment.
- **Certifications (Desirable): PMP Agile Scrum Master or similar project management certifications are highly valued.
- **TechSavvy & Innovative: Passion for technology with handson experience in a **SaaS environment. You thrive in the digital world and stay on top of emerging innovations.
- **ProblemSolving & Analytical Skills: Strong ability to analyze data identify challenges and develop effective solutions that drive business results.
- **CustomerFocused Mindset: Youre dedicated to making things easier for both customers and colleagues removing roadblocks and ensuring smooth processes.
- **Adaptable & Ready for a FastPaced Environment: Comfortable working in a dynamic startup environment where change is constant and your contributions make a direct impact.
- **Ownership Mentality: You take pride in owning your projects and are eager to contribute ideas that will help shape the companys future.**Benefits
- High growth multicultural and friendly environment
- Save expenses with Cobee and get your salary in advance with Payflow
- Healthy life with Gympass and Alan as private health insurance
- Language classes with Yolk Academy
- Syra discounts Nora & Apeteat lunch
- Breakfast in the office organic fruit and free caffeine and theine
- Flexible schedules pet Friendly and no dress code!Is this you! **Come rock the world with us! **About us **Factorial is an **allinone HR Software fastgrowing company founded in **2016. Our mission is to help **SMEs automate HR workflows centralize people data and make better business decisions. Currently serves thousands of customers in over 60 countries all over the world and across industries it has built a super diverse and multicultural team of over **900 people in Barcelona Brazil Mexico and EEUU offices. **Our Values
- **We own it: We take responsibility for every project. We make decisions not excuses.
- **We learn and teach: Were dedicated to learning something new every day and above all share it.
- **We partner: Every decision is a team decision. We trust each other.
- **We grow fast: We act fast. We think that the worst mistake is not learning from them.Wanna learn more about us Check our website!
Employment Type
Full Time
Key Skills
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