Client Delivery Manager
Client Delivery Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Were Hiring aClient Delivery Manager
Location: Hybrid(North America)
Salary:$70000 $90000 USD
Travel: Flexible travel to client sites across the US and Canada with occasional visits to our Southampton HQ
At Alliants were on a mission to transform every customer engagement into something exceptional. We believe in working smart together to push the boundaries of company culture and create futureproof customer experiences.
Are you passionate about creating meaningful customer experiences and helping organisations deliver on their brand promises
Were looking for a Client Delivery Manager to lead complex software projects across the full lifecycleworking with clients developers and internal stakeholders to translate vision into results. Youll thrive in a fastpaced environment where every engagement brings a new challenge and opportunity to deliver impact.
Join us as a Client Delivery Manager in our growing Services Division team!
The role:
- Drive the delivery of projects to ensure that the objectives are clearly defined and achieved within the agreed time cost and quality constraints.
- Work with stakeholders to ensure the agreed project outputs are delivered to enable benefits to be realised.
- Break down customer requirements into actionable deliverables creating detailed project roadmaps milestones and resource plans to ensure smooth .
- Translate complex business needs into technical solutions by collaborating with Solutions Architects Developers and other subject matter experts.
- Champion best practices in project scoping and estimation validating feasibility effort and resource allocation with key stakeholders.
Some key areas youll be working on:
- Own project delivery from scope to closeout.
- Define and document project scope with clarity ensuring alignment between customer expectations and internal delivery capabilities.
- Create and manage detailed roadmaps milestones and developer tickets.
- Drive crossfunctional collaboration with developers solution architects and client teams.
- Manage project risk governance and change.
- Build trust and alignment with senior stakeholders across customer and internal teams.
- Support presales processes including SOW and proposal creation.
Important to have:
- 4 years as a Project Manager or Delivery Manager in a tech or services organisation.
- Experience with full software development lifecycle.
- Clear communicator who can simplify complexity and earn stakeholder confidence
- Organised proactive and commercially aware.
- Able to travel occasionally for inperson customer engagement.
- (Bonus: Experience with Salesforce QA processes or InfoSecaware implementations).
- Understands the commercial levers to pull to build a profitable business and manage teams and project commercials to enable that.
Essential personal characteristics:
A confident communicator with gravitas. Able to explain complex and / or technical issues clearly and accurately in simple terms to nonIT stakeholders
Able to build key relationships and gain trust through emotional intelligence and interpersonal skills.
Active problem solver and creative thinker; an appetite for continuous improvement and ability to come up with multiple creative solutions to a problem.
Organised and proactive; a self starter with a willingness to get stuck in and work with little direction.
A team player; fun to work with and enjoys being part of a passionate dynamic agile team in a fast moving environment.
Flexible and adaptable; easily adopts new software and processes and comfortable with ambiguity and changing priorities.
Who are Alliants and what do we do
Alliants established in 2009 is dedicated to producing customer engagement technologies and services that pave the way for a more human sustainable and promising future for hospitality.
At Alliants we are all in for our people and our industry.
Whats in it for you
We know we all work better in an autonomous collaborative diverse and equitable space. To support you in becoming the best version of yourself we offer you:
A competitive salary
Up to 10 annual bonus
Remote & flexible working
20 days holiday public holidays
Digital Nomad: travel abroad while working for 30 days a year
Monthly takeaway allowance
$1800 training and development budget each year
To celebrate you joining the team we will plant a Great Oak tree
Alliants celebrate diversity and are committed to creating an inclusive environment for all employees.
Employment Type
Remote
Company Industry
Key Skills
- Project Management Methodology
- Kanban
- Project / Program Management
- Agile
- Waterfall
- Project Leadership
- Application Development
- Project Management
- Scrum
- Microsoft Project
- SDLC
- Project Implementation
