Field Service Technician
Field Service Technician
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Job Description
Join our dynamic team at TOMRA Food as a Field Service Engineer where youll play a pivotal role in ensuring the seamless operation of our cuttingedge food sorting systems. Were seeking a highly skilled and motivated individual to take on the challenge of providing topnotch customer service encompassing commissioning operation testing integration optimisation maintenance training and repair activities primarily in France.
Reporting directly to our French Team Leader youll be an integral part of our field service team. Based ideally in the Rhone region youll be responsible for promptly responding to equipment and customer issues both onsite and remotely. Your expertise will be crucial in delivering detailed field reports following each installation or technical intervention while also conducting training sessions for our customers maintenance and service staff.
This role offers the perfect blend of handson work and independent problemsolving making it an ideal fit for a passionate engineering enthusiast. With approximately 75 domestic travel across France and 25 to neighboring countries youll have the opportunity to explore new territories while advancing our organisational goals.
Role and Responsibilities:
- Efficiently deliver field service work to meet cost and time objectives.
- Ensure optimal performance of TOMRA Food sorting machines to exceed customer expectations.
- Diagnose and resolve equipment issues conducting necessary repairs.
- Collaborate with internal departments to enhance customer support processes.
- Conduct installations and adjustments to TOMRA Food equipment as required.
- Provide comprehensive training to customers on the operations and maintenance of our systems.
- Maintain accurate and detailed field reports to guide administrative followup procedures.
Qualifications :
About You:
- Technical training to BAC2 level in Electronics Electrotechnical Automation Industrial Maintenance or related field.
- Fluent in French and able to understand spoken and written English (min. B2 is essential for this role. Other languages are a plus.
- Proven experience in onsite preventive and corrective maintenance supporting industrial customers.
- Willingness to travel up to 80 of the time primarily within France with occasional international travel or flexible working hours.
- Good understanding of IT networking and PC configuration.
- A valid drivers license.
- Ability to establish and maintain effective relationships with customers colleagues and management.
Additional Information :
What we offer:
- 25 days holiday RTT
- Travel insurance
- Annual bonus
- Company car (for private use as well)
- Laptop mobile phone tool box work attire PPE
- Healthcare
How to apply:
If this sounds like you we would love to hear from you! All applications will be managed in the strictest confidence.
TOMRA is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race color religion gender gender identity age national origin disability parental or pregnancy status marriage and civil partnership sexual orientation veteran status or any other characteristics. Reasonable accommodations will be made and will be provided as requested by candidates taking part in all aspects of the selection process.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
