Direct Sales Head

Designation: Direct Sales

Location: Mumbai – Powai

Educational Qualification: Bachelor’s Degree (MBA Preferred)

Industry Type: Insurance Broking

Roles and Responsibilities

1. Strategic Sales Leadership:

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Develop and implement the national direct sales strategy to meet or exceed revenue targets.

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Lead mentor and manage regional sales leaders and direct sales teams focusing on performance productivity and development.

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Define clear sales targets KPIs and performance metrics to ensure alignment with overall business goals.

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Explore new market opportunities and growth strategies to expand the customer base and increase sales volume.

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Ensure integration of servicetosales principles empowering sales teams to leverage existing customer service interactions as opportunities for upselling crossselling and new customer acquisition.

2. ServicetoSales Integration:

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Establish and promote a servicetosales approach across all customerfacing teams to convert service inquiries into sales leads.

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Develop processes that enable customer service teams to identify sales opportunities during service interactions and hand them over to the sales teams for conversion.

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Train and empower the team to handle customer concerns and service touchpoints in a way that nurtures customer relationships and increases sales.

3. Team Management & Development:

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Recruit train and develop a highperforming direct sales team leveraging military discipline and leadership experience.

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Provide ongoing coaching and feedback to improve sales performance and ensure continuous professional growth.

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Foster a culture of accountability high performance and collaboration with clear individual and team goals.

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Develop a robust talent pipeline for key sales positions and ensure ongoing succession planning.

4. Sales Operations & :

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Oversee the daytoday of the sales strategy ensuring teams meet and exceed their sales quotas.

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Define best practices and sales processes for both doortodoor sales and insurance sales operations.

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Monitor the effectiveness of sales and servicetosales processes continuously adjusting strategies to drive maximum efficiency and impact.

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Implement sales enablement tools CRM systems and training programs to support the sales teams' success.

5. Customer Engagement & Market Penetration:

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Drive customer engagement strategies that turn every service interaction into an opportunity for sales.

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Oversee the development of tailored sales approaches that cater to both individual and corporate clients.

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Build and nurture strong longterm relationships with customers ensuring satisfaction and loyalty which can drive repeat business and referrals.

6. Sales Performance & Analytics:

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Track and report on sales performance including servicetosales conversion rates sales pipeline and overall revenue growth.

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Conduct regular performance reviews to identify trends successes and areas of improvement.

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Use data and insights to optimize sales strategies and maximize ROI.

7. Budgeting & Financial Management:

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Develop and manage the direct sales budget ensuring alignment with company revenue targets and financial goals.

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Monitor sales expenses and ensure that sales campaigns deliver maximum return on investment.

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Ensure the profitability of sales initiatives while maintaining costeffective strategies.

Relevant Experience

15 years of experience in sales with a minimum of 5 years in a leadership role preferably in a direct sales environment.

Proven experience in building and scaling a direct sales team.

Strong track record of achieving sales targets and driving revenue growth on a national scale.

Experience in managing large multiregional sales teams and crossfunctional collaboration.

No of years of experience: 1520 Years

Skills & Competencies

Exceptional leadership and coaching skills with the ability to inspire motivate and drive results.

Strong ability to integrate servicetosales strategies and create processes that empower teams to identify sales opportunities within customer service touchpoints.

Excellent communication negotiation and interpersonal skills.

Analytical mindset capable of using data to inform decisions and improve sales outcomes.

Ability to manage sales pipelines track conversions and ensure a consistent flow of business.

Proficiency with CRM systems sales enablement tools and Microsoft Office Suite.