2nd Line IT Technician
2nd Line IT Technician
Posted on :
17-03-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
17-03-2025
Job Description
Background
Sygnature Discovery is a worldleading integrated drug discovery Contract Research Organisation based in the UK and Canada with its headquarters in Nottingham and additional facilities in Alderley Park Macclesfield Glasgow Montreal and Quebec City. Its staff of over 1000 which includes 900 scientists partners with global pharma biotech and NFP organisations.
Since 2004 Sygnature Discovery has delivered over 40 novel preclinical and 22 clinical compounds with its scientists named on over 170 patents. Therapeutic areas of expertise include oncology inflammation and immunology neuroscience metabolic diseases infectious diseases fibrotic diseases and more.To find out more please visit www.sygnaturediscovery.
About the role
As a 2nd Line IT Technician you will support all aspects IT Technology for end users and computers and contribute to the wider operational activities of the IT Department. You will provide an escalation point to 1st line support as well as guidance and mentoring to help develop their competence and capability.
Main duties and responsibilties:
Technical:
- Provide general end user and computer support across scientific and business areas.
- Conduct rigorous troubleshooting and diagnosis for system issues implementing effective solutions to maintain operational continuity.
- Creation and management of external user accounts required for remote access such as Egnyte (Cloud file storage) collaboration folders. Including Access Controls folder creation and management of file stores.
- Oversee and manage users computers and groups in Active Directory (AD) and Microsoft 365 to ensure secure and efficient access control.
- Responding to security incident and investigations as required with leadership from the Security team.
- Application installations and updates.
- Vulnerability scanning and remediation as required with leadership from the Security team.
- Support the efficient and robust computer build processes for new hardware.
- Support the installation and maintenance of computer hardware and associated peripherals.
- Support the installation and maintenance of end user applications.
- Support user on boarding and off boarding processes and new starter induction.
- Contribute to the overall business development and strategic development providing technical insight and support.
- Perform general IT tasks in support of the team and wider business including those not explicitly specified in the role demonstrating flexibility and an initiativetaking approach.
Operational:
- Liaise with other members of the IT team and the broader business to seek approval where appropriate and to respond to their requests in a timely manner.
- Identify opportunities to improve robustness efficiency and reduce costs and liaise with colleagues to implement these.
- Contribute to end user training via various formats including written guides video resources and in person training.
- Support interdepartmental relationships to ensure IT is both meeting their requirements and implementing change effectively.
Leadership:
- Guidance and mentoring to help develop the competence and capability of the 1st Line Technicians.
- Contribute to and support the overall change management process.
- Lead by example in making proactive use of the IT Helpdesk and similar tools that support the effective running or an IT Department.
- Lead by example in the contribution and development of appropriate documentation.
Key requirements:
- CompTIA Core Skill qualifications are desirable.
- Broad general IT experience ideally with experience of managing and supporting users and computers in a business setting Active Directory Office 365 and a range of operating systems and applications.
- Good knowledge of Microsoft and Linux operating systems.
- Good awareness of IT and Data security requirements and best practises.
- Logical thinking with good prioritisation analytical and critical thinking skills.
- Confident communication and customer service skills.
Benefits
Here at Sygnature Discovery we take pride in offering an excellent training and benefits package. As a valued employee you will be entitled to:
25 days annual leave (rising with service) plus bank holidays and buy/sell scheme
Private Medical Insurance
Life Insurance
Employee Assistance Programme and mental health first aiders
Enhanced Family Friendly Policies
Sygnature Group Pension Scheme
1 paid volunteer day per year
A host of flexible benefits to support your wellbeing and lifestyle
Why Sygnature Discovery
At Sygnature Discovery we embody excellence in everything we do. From pioneering research to groundbreaking discoveries we set the standard for scientific innovation. But its collaboration that truly defines us. Across continents and disciplines we unite to solve complex challenges driven by a shared passion for improving lives worldwide.
We understand the importance of creating a work environment that empowers you to thrive. Thats why we have fostered a culture of collaboration and support providing pathways for both professional and personal development. This includes a diverse range of bespoke training and development designed to accelerate both your personal and career growth.
We are committed to fostering diversity and inclusion throughout our organisation. We encourage applications from individuals of all backgrounds ethnicity gender identity sexual orientation disability neurodiversity age family or parental status beliefs nationalities and religions. We strive to cultivate an inclusive environment where all our colleagues feel empowered to bring their true selves to work.
If youre interested in joining a company that places people at the heart of its business please submit your application as soon as possible as we will be interviewing on an ongoing basis.
If you have any questions or need further information please contact the Talent Acquisition team at.Please do not submit your application to this email address.
For more information on life at Sygnature Discovery visitwww.sygnaturediscovery/careers
Required Experience:
IC
Employment Type
Full-Time
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