Localization Translation Process Delivery Manager
Localization Translation Process Delivery Manager
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Job Description
Job Description
Translation and Language Services team is part of the BGSW primarily serving customers within BOSCH Group. We are a young and motivated team working in multilingual environment with customers across the globe. To complement the team we are looking for a Process Delivery Manager. In this role you will be responsible for driving operational excellence business growth ideating and working on new solutions and constantly improvise processes in the Translation and Language Services business area.
You will join a team of talented language professionals who work tirelessly to enable Bosch World to collaborate effortlessly by breaking language barriers.
Key Responsibilities
Overseeing end to end translation tasks and projects
Responsible for day to day operations of the team
Manage existing processes efficiently and incorporate changes to gain efficiency
Proactively resolve escalations
Drive a metricsdriven operating culture
Ensure SLAs are met and KPIs are tracked
Conceive and manage MIS and KPIs
Ensure resource deployment to achieve utilization as per the SLA
Implement corrective or preventive actions wherever necessary
Understand unique skillsets of each resource and accordingly deploy in projects/tasks
Training and skillset management of team
Drive various initiatives to improve processes drive changes
Evaluate processes to identify automation opportunities and drive automation
Keep accurate track of the processes and report progress to company stakeholders
Constant customer engagement via discussion touchpoints addressing queries feedback sessions etc.
Capacity planning/hiring with long term vision in mind
Performance management of team members
Engage vendors to suit business needs resources/capacity planning managing and clearing invoices working together to gain optimal efficiency
Required Skills
Strong interpersonal skills and willingness to communicate with clients colleagues and management
Keen eye for details with out of the box thinking and offbeat ideas
Eye for details and understanding numbers
Strong working knowledge in MS office
Reliant ability to perform independently thrive in a fastpaced environment successfully manage multiple priorities and different objectives simultaneously
Sound analytical and multitasking skills and networking capability
Preferred Skills
Working knowledge of CAT tools e.g. SDL Trados and its functionalities and Translation Management Systems
Understanding of Machine Translation Engine/ Gen AI/ Machine Learning
Selfdriven result oriented and quick learner
Good people management skills
Broad cultural knowledge and wide range of interests
Flexible a team player detailoriented a selfdriven leader and able to work under tight deadlines.
Proficient in Microsoft Office suite
Experience
1012 Years
Qualifications :
C2 in German as a foreign Language or Masters Degree in German from a reputed University
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
