Digital Programme Manager
Digital Programme Manager
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Job Description
Job Description
Are you a highly organised and detaildriven professional If so we are recruiting a Digital Programme Manager to work within a dynamic digital team. This position involves coordinating and project managing the production and delivery activities for a growing portfolio of online education programmes. Acting as the primary contact for an Online Programme Management (OPM) partner the role ensures seamless communication workflow and process optimisation.
While the role does not involve direct delivery of programmes to participants it oversees the development phase ensuring online courses meet the highest standards of quality and innovation. The programmes cater to global executives at all levels and often feature worldclass faculty guest speakers and simulations necessitating a professional and creative approach to learning design.
This is a businesscritical role requiring outstanding organisation communication and administrative skills. The successful candidate will demonstrate meticulous attention to detail demand high standards and continually seek opportunities to streamline processes and drive innovation. The role involves liaising with a broad range of stakeholders including faculty members designers film teams marketing finance and international experts ensuring the smooth of digital projects.
A collaborative and teamoriented environment is fostered encouraging peer support across all initiatives. While occasional onsite programme support outside of standard working hours may be required flexible working arrangements are supported to promote a healthy worklife balance.
Key Responsibilities
Digital Portfolio Coordination
- Serve as the main point of contact for the OPM partner overseeing schedules and maintaining accurate records.
- Coordinate the development and refresh of online programmes ensuring all deadlines and stakeholder requirements are met.
- Arrange and oversee onsite and offsite filming of course content.
- Manage digital assets acting as the key contact for faculty and internal staff enquiries.
- Maintain and update information for all contributors including faculty partners and external specialists.
- Track project progress budgets and risks escalating potential issues where necessary.
- Oversee quality assurance (QA) for translated programmes and ensure high standards for video and audio content.
- Work closely with the Marketing team to approve promotional materials and update the website.
- Facilitate faculty payments and liaise with Finance for revenue forecasting and expense tracking.
- Continuously review and enhance internal processes ensuring efficiency in feedback collection asset management and reporting.
Client and Stakeholder Management
- Provide an exceptional level of service to all stakeholders maintaining a proactive and solutionoriented approach.
- Ensure all terms and conditions with faculty and external speakers are confirmed in advance.
- Uphold service level agreements (SLAs) with partners monitoring potential gaps.
- Work collaboratively to enhance the reputation of the organisation as a leading provider of executive online programmes.
Digital Project Management
In addition to managing online programmes the role includes leading and delivering additional digital projects such as:
- Collaborating with film teams to improve video and audio quality.
- Implementing and managing projects through cloudbased tools such as Monday.
- Developing digital content standards and accessibility guidelines.
- Designing and managing workflows for Microsoft Dynamics.
- Organising digital assets into a structured asset management system.
Internal Communication & Reporting
- Maintain uptodate records of all suppliers participants and clients.
- Participate in internal training initiatives to enhance digital knowledge across teams.
- Provide regular reports on enrolments participant satisfaction and programme performance.
Financial and IT Management
- Ensure all payments are processed in line with financial regulations.
- Maintain accurate data and records within Monday Dynamics and SharePoint.
- Adhere to data protection regulations and company IT policies.
About you ...
The ideal candidate will possess the following attributes:
- Proven experience in managing multiple projects using an agile approach.
- A strong communicator confident in engaging with senior stakeholders faculty and executives.
- A problem solver with a keen eye for detail ensuring highquality project outcomes.
- Experience handling portfolio data and presenting key insights.
- A customer service mindset always aiming to exceed expectations.
- Familiarity with technological solutions and enthusiasm for process innovation.
- Ability to work effectively under pressure meeting tight deadlines with a solutionoriented approach.
- Excellent IT proficiency particularly in Microsoft 365 (Teams Outlook Word Excel PowerPoint).
- A collaborative team player able to work flexibly and support colleagues as needed.
- Graduatelevel education or equivalent experience is desirable.
This is a fulltime permanent role working 40 hours per week. The hybrid work model requires a minimum of two office days per week in Cambridge with flexibility for additional onsite presence during peak periods such as filming or programme launches.
If interested please apply now for immediate consideration.
Required Experience:
Manager
Employment Type
Full-Time
