Project Manager Process Improvement
Project Manager Process Improvement
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$ 85000 - 100000
1 Vacancy
Job Description
About us
LifeMD is a leader in virtual primary care headquartered in NYC and were redefining how healthcare meets technology. Our vertically integrated digital care platform powers telemedicine laboratory services and pharmacy solutions serving over 200 conditions across all 50 states.
Recognized as one of the fastestgrowing healthcare tech companies #166 on Deloitte Fast 500 in 2023 LifeMD is not just a healthcare companyits a tech company revolutionizing healthcare.
About the role
We are seeking a skilled and driven Project Manager Process Improvement to optimize workflows and enhance operational efficiency within our telehealth organization. In this role you will focus on improving processes that directly impact patient care provider support and overall system performance. You will work crossfunctionally with clinical technical and administrative teams to identify inefficiencies implement process enhancements and drive measurable improvements in our telehealth services.
Responsibilities
- Lead Telehealth Process Improvement Projects: Manage initiatives aimed at streamlining telehealth operations from patient onboarding and scheduling to provider workflows and platform utilization
- Analyze and Optimize Workflows: Evaluate telehealth service delivery processes identifying bottlenecks redundancies and pain points
- Implement Scalable Solutions: Design and implement process improvements that support growth scalability and exceptional patient and provider experiences
- Monitor Performance Metrics: Define KPIs related to patient satisfaction provider efficiency platform performance and operational effectiveness and track improvements postimplementation
- Facilitate Collaboration: Work closely with clinical teams IT product development and customer service to ensure seamless integration of new processes
- Ensure Compliance and Quality: Maintain adherence to industry regulations (e.g. HIPAA) and quality standards when redesigning workflows
- Drive Change Management: Support organizational adoption of new processes through clear communication training and change management strategies
- Utilize Technology and Tools: Leverage telehealth platforms analytics tools and project management software to improve efficiency and enhance datadriven decisionmaking
Requirements
Basic Qualifications:
- Bachelors degree in Business Administration Healthcare Management Project Management or a related field
- 3 years of experience in project management or process improvement roles preferably in telehealth healthcare or health tech
- Knowledge of telehealth technologies healthcare workflows and industry compliance standards (e.g. HIPAA)
- Proficiency in project management and process mapping tools (e.g. Trello Asana Notion or similar platforms)
- Strong understanding of healthcare operations and patient/provider workflows in a telehealth setting
- Proven track record of managing process improvement projects and implementing scalable solutions
Preferred Qualifications:
- Masters degree in related field
- Certification in Lean Lean Six Sigma (Green/Black Belt) and/or TPS
- Analytical mindset with the ability to interpret complex data and drive insights
- Ability to influence diverse stakeholders including clinical technical and executive teams
- Capable of balancing competing priorities in a fastpaced technologydriven environment
- Exceptional communication and interpersonal skills
Benefits
- Salary Range: $
- Health Care Plan (Medical Dental & Vision)
- Retirement Plan 401k IRA)
- Life Insurance (Basic Voluntary & AD&D)
- Unlimited PTO Policy
- Paid Holidays
- Short Term & Long Term Disability
- Training & Development
Required Experience:
IC
Employment Type
Contract
