Technical trainer
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Job Description
Are you passionate about enabling teams through impactful documentation and training Do you excel at translating complex information and processes into clear concise and userfriendly instructions Are you proficient in SQL queries APIs MongoDB XML and JSON If so wed love for you to join our Education and Enablement team to help shape our technical documentation and training.
As a Technical Trainer you will play a critical role in developing the knowledge and expertise of our Operations & Compliance team members. You will create and deliver highquality Tipalti product documentation and training in alignment with product release timelines and per the needs of various job roles including Technical Support Engineers Customer Support Engineers Customer Onboarding Managers and others.
Responsibilities
Documentation
- Transform complex workflows codes Product Requirement Documents (PRDs) mockups technical specifications and integration processes into accessible userfriendly articles guides job aids and other relevant forms of documentation.
- Organize and present technical information logically and coherently making it comprehensible to technical and nontechnical audiences.
- Work closely with subject matter experts such as engineers developers and Operation & Compliance team members to gain a deep understanding of the Tipalti software implementation/customer onboarding processes and troubleshooting techniques.
- Maintain and enhance internal knowledge bases to ensure information is discoverable and accessible when needed by team members.
Training
- Design develop and publish training in multimedia formats including elearning participant and facilitator guides slideware and video demonstrations.
- Deliver live training sessions to onboard new hires and enable uplevel and upskill current employees.
- Incorporate processes and procedures into training curricula to ensure the knowledge and skills being taught can be applied on the job.
- Stay abreast with product updates and update training materials based on changes/upgrades to the Tipalti product.
Analysis and Assessment
- Monitor key metrics (e.g. SLA/OLA CSAT escalation ratios) to identify knowledge gaps.
- Solicit feedback for measuring documentation effectiveness.
- Develop methods for testing learner comprehension and assessing impact.
Experience and Qualifications
- 5 years of experience in software development or related fields with 2 years of experience in technical writing or training.
- Strong technical knowledge with proficiency in Postman SQL queries APIs MongoDB XML and JSON.
- Ability to explain technical concepts in simple terms.
- Excellent writing editing and proofreading skills with a keen eye for detail.
- Strong English language proficiency both written and verbal including grammar spelling and usage.
- Proficiency with Adobe Creative Cloud Articulate Rise/Storyline Camtasia Vyond or equivalent software.
- Ability to coach train and enable diverse job roles with varying levels of technical knowledge.
- Experience with Jira or other issuetracking and project management systems.
- Experience with Confluence or other knowledge management systems.
- Ability to travel.
Fluency in English (spoken written and reading) is a must.
Preferred Experience and Skills
- Ability to work collaboratively with crossfunctional teams including engineers and developers.
- Strong organizational skills ability to manage multiple projects simultaneously and ability to adapt in a fastpaced environment.
- Familiarity with customer support KPIs like CSAT SLA and escalation rates.
- Familiarity with software development processes and methodologies.
- Professional certifications in technical writing technical training or instructional design.
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Interested in learning more about us
Tipalti is the only company handling both global partner payments and accounts payable workflows for highvelocity companies across the entire financial operations cycle: onboarding and managing global suppliers instituting procurement controls streamlining invoice processing and approvals executing payments around the world and reconciling payables data across a multisubsidiary finance organization. Tipalti enables companies to scale quickly by making payables strategic with operational compliance and financial controls. Through Tipalti our clients can efficiently and securely pay thousands of partners and suppliers in 196 countries within minutes.
Tipalti is fueled by a commitment to our customers and a desire to build lasting connections. Our client portfolio includes highvelocity businesses such as Amazon Twitch GoDaddy Roku WordPress and ZipRecruiter. We work hard for our 98 customer retention rate which is built on trust reliability and innovation. Tipalti means we handled it a mission to which we are constantly committed.
Accommodations
Tipalti champions inclusive teams in which every voice counts. We are committed to recruiting diverse candidates with varied personal experiences and abilities. We welcome applications from candidates belonging to historically underrepresented or disadvantaged groups and maintain an equitable Talent Acquisition process that is free from discrimination.
As an equal opportunities employer Tipalti complies with employment and human rights laws across the various jurisdictions in which we operate. Should you require reasonable adjustments or accommodations during the recruitment process including access to alternate formats of materials meeting spaces or other accommodations that could better enable your full participation please reach out to for assistance.
Privacy
We are committed to protecting the privacy interests of job applicants and candidates. For more information about our privacy practices during our Talent Acquisition process please refer to our Job Candidate Privacy Notice below:
Job Candidate Privacy Notice Tipalti
www.tipalti/privacy/jobcandidateprivacynotice/
Employment Type
Full Time
