Quality Assurance Officer
Quality Assurance Officer
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
What you will be doing
- Conduct the required amount of call evaluations as per the Quality Assurance Managers instructions
- Ensure all complaints and breach issues are communicated to management when detected
- Always deliver high quality service
- Meet any required targets and contribute to business and team targets
- Ensure that all compliance rules as per the NFS QA Framework are always adhered to
- Adhere to all company policies as per the employee handbook
- Maintain a sound understanding of associated systems processes and procedures
- Promote effective communication within your team sales agents and managers
- Initiate initiatives around improving areas of weakness across the floor in relation to phone performance
- Help to ensure consistency in communicating feedback to the sales agents
Qualifications :
Who we are looking for
- Previous QA experience (an advantage)
- Excellent communication skills (both written and verbal)
- Previous call center experience (Sales or Customer Service)
- Experience within the financial services industry
- Knowledge and understanding of FCA guidelines
- Customer focused
- Keen eye (and ear) for detail
Additional Information :
Whats in it for you
- No Weekends! 40 hours per week Monday to Friday 9am 6pm
- Option of hybrid working (dependent on results and length of service)
- We work hard but we know how to have fun too; we have regular theme days for all to enjoy.
- Fancy a morning brew We have that covered! Tea coffee and milk provided!
- Life Assurance from day 1 so you are protected too
- Employee Assistance Programme to help and support with life stuff!
- We have plenty of local discounts for coffee outlets restaurants cinemas and gyms
- Free fruit Flu Vaccinations Cycle to work scheme Eye Test/Glasses Vouchers looking after your wellbeing!
- Exceptional training giving you all the tools to succeed throughout your NFS career!
- Pension & 23 days holiday
- Good central location just 10 minutes away from Hull Station Can also be based in Ashford!
INDHP
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
