End User Device EUD Technician
End User Device EUD Technician
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Salary Not Disclosed
1 Vacancy
Job Description
As a Refresh End User Device Technician you will be responsible for uninstalling/installing and troubleshooting all desktop devices to include VoIP phones desktop VTCs and associated equipment such as MFDs laptops and conference rooms.What separates you from other candidates is a strong background in hardware support troubleshooting a demonstration of hardware installation experience teaming skills customer interaction a strong sense of urgency and a willingness to learn new technologies. This is a term employment opportunity primarily supporting IT refresh efforts over a twoyear period from January 6 2025 through December 1 2026.
Job Description / Requirements:
- Travel is required to support refresh efforts on variable 30120day TDY rotations.
- Support refresh and modernization efforts during the performance window term to include other duties as assigned.
- Provide installation/deinstallation/troubleshooting support for VOIP phones Teleconferencing equipment AVMM/conference rooms printers desktop computers and other hardware devices as requested and complete associated cabling work.
- Travels to support refresh efforts in other locations as needed.
- Follows proper processes of equipment classification and sanitization.
- Conducts equipment surveys and inventories completes database updates and assists with logistical services for associated equipment.
- Works all of the above requirements within Service Level Agreement time windows
- Experience supporting CAN networking requirements
- Experience with a ticketing system preferably ServiceNow
- Quality cabling skills in installation splicing and fabrication
- Minimum of 1 year of handson experience in IT hardware support.
- Possess an IAT Level I/II A/Sec baseline certification as defined by DoD 8570.01
- Experience in installation/troubleshooting of enduser devices such as VOIP phones Teleconferencing equipment AVMM/conference rooms printers desktop computers and other hardware devices and completion of associated cabling work
- Customer facing experience
- High school/GED with 7 years of experience or Associates degree and 5 years of experience or Bachelors degree and 3 years of experience.
Independent Software is an Equal Opportunity Employer EOE M/F/D/V.
Required Experience:
Junior IC
Employment Type
Full-Time
