Account Manager - Strategic
Account Manager - Strategic
Posted on :
17-03-2025
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1 Vacancy
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Job Description
We believe that the way people interact with their finances will drastically improve in the next few years. Were dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo SoFi several of the Fortune 500 and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaids network covers 12000 financial institutions across the US Canada UK and Europe. Founded in 2013 the company is headquartered in San Francisco with offices in New York Washington D.C. London and Amsterdam.
The European Account Management team at Plaid works closely with our largest and most strategic early stage companies that have established themselves as key players in the FinTech industry.
You will be responsible for managing a strategic hightouch book of business building key customer relationships and driving customer growth and Plaid product adoption. This role requires strong attention to detail and organizational skills relationship management and commercial negotiation understanding.
The Account Management team acts as partners advisors and advocates for our customers.By leveraging deep product industry and technical knowledge we help our customers build and scale amazing applications that become the future of FinTech.
Description of the role
- Plaid is looking for experienced Account Management professionals to manage and grow Plaids relationships with large strategic Plaid customers. The right candidate has the ability to grow a customers revenue build strong partnerships with their customers develop a deep understanding of their priorities motives and key drivers and be solutions oriented.
- You will be the primary point of contact for your customers and will work with them on all stages of integrations scaling driving adoption product expansion and account management. You will be responsible for working directly with key stakeholders ranging from executives to developers to help them create the applications that will empower businesses and consumers with their financial data.
Responsibilities
- Own the overall relationship with your portfolio of customers in our fastest growing customer segment.
- Build relationships with the CSuite and Product teams to grow and retain revenue.
- Own revenue targets which includes identifying and closing new upsell opportunities and leading commercial negotiations for contract renewals.
- Help customers integrate and launch on Plaid.
- Solve complex customer challenges through creative problem solving by working crossfunctionally with Sales Risk Legal Finance Commercial Marketing and Business Operations.
Qualifications
- Demonstrated account management and sales experience.
- Customer empathy and deep desire to see customers succeed.
- Desire to get technical and the ability to learn the ins and outs of Plaids APIs.
- Interest in financial services and technical products; a high degree of intellectual curiosity.
- Excitement to work in a highgrowth everchanging environment and to help build processes and tools as needed.
- Ability to work with all types of people and build longlasting relationships.
- 5 years of software or technology account management experience.
Our mission at Plaid is to unlock financial freedom for everyone. To support that mission we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesnt fully match the job description. We are always looking for team members that will bring something unique to Plaid!
Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race color national origin ethnicity religion or religious belief sex (including pregnancy childbirth or related medical conditions) sexual orientation gender gender identity gender expression transgender status sexual stereotypes age military or veteran status disability or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories consistent with applicable federal state and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability please let us know at
Please review our Candidate Privacy Noticehere.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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