Office Administrator
Office Administrator
Posted on :
17-03-2025
Employer Active
1 Vacancy
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Job Description
Company Overview:
Interstate Air Conditioning & Heating employs a staff of over 75 including field technicians project managersestimators and administrators. Our firm offers a complete rang of Commercial HVAC services throughout New York & New Jersey.
Job Summary:
It is the responsibility of the office administrator to answer phones assist service manager & field technicians with all different service related functions.
Responsibilities and Duties:
- Answer the phone quickly and professionally.
- Be familiar with our company products and services so many questions can be answered without consulting others.
- Communicate clearly precisely and in a friendly manner Take and deliver messages as appropriate.
- Ensure messages are received and follow up is appropriate.
- Call customers to schedule service and maintenance appointments.
- Call supplies and vendors for pricing on parts.
- Provide sufficient knowledge skills training and information to achieve peak performance continuous improvement and a positive productive work environment consistent with company goals and objectives.
- Understand the skills strengths and weaknesses of the field technicians so as to dispatch field technicians in relation to the job opportunity and ability of the technician.
- Provide all necessary information to field technicians.
- Organize OnCall schedule for technicians. Time Stamp field technicians for dispatch arrival and completed times in the computer system; verity vehicle tracking.
- Contact Customer prior to dispatch to ensure their presence and method of payment via phone or email.
- Perform other duties as assigned.
Qualifications:
- Minimum Associates Degree
- Proficient with MS Word and Excel
- Eye for detail accuracy is imperative
- Able to meet deadlines
- Excellent oral and written communication skills
- Excellent organizational and analytical skills
- Ability to be an effective team member and display initiative
We are proud to offer:
- Competitive Salary
- Incentives
- Excellent Training Programs
- PTO
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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