Application Analyst
Application Analyst
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1 Vacancy
Job Description
The global operations team supports the RealTime processing operations for Visa Inc. including Visas TPF based authorization platform VIP VisaNet and the open system based OVN Open VisaNet platform. As a member of the Authorization Operations team the Systems Analyst you will be part of a team working in a multi datacenter and multiprocessing environment. You will provide first level response and assist with the mitigation or elimination of issues which may be impacting to our clients or the VISA brand. The preferred candidate will have the responsibility of being the first point of contact for internal Visa support teams and will need to possess excellent customer service technical and analytical abilities to effectively manage their role. In your daytoday activities you may also provide activity oversight of any System Specialists & Associate Systems Analysts who are part of your shift.
Our Authorization Operations team provides system monitoring and analysis of pertinent system information and work with our internal support teams to isolate and resolve the majority of events affecting a variety of mainframe open system and distributed hardware and software systems. As a team member you will document support procedures managing each issue through resolution or turnover in order to maintain established service levels. You will track update and resolve all assigned incidents changes and problem reports in the incident. Our team takes pride in ensuring that documentation is thorough accurate and meets a standard of high quality. You will work closely with various L2 & L3 support groups and/or development groups to collaborate on the resolution of incidents and problems.
The preferred candidate will need to possess strong technical and analytical abilities effective communication and documentation skills and display principal traits of collaboration communication and demonstrating a passion for our business. They will work collaboratively and be an active team member in developing process improvement efforts within the department. The System Analyst position will spearhead daytoday operational coordination interteam communications and onshift escalation efforts to management.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Qualifications :
Basic Qualification
Minimum 2 years of relevant work experience or a Bachelors degree.
Preferred Qualification
Strong handson experience with supporting critical applications based on
either
IBM TPF or equivalent Real Time Operating Systems
Open source based distributed systems on Linux Kubernetes Kafka
Experience working in a large datacenter environment with technical
background in all mainframe and open systems related hardware software
and utilities in a multi processing Tightly Coupled/Loosely Coupled
environment.
Strong to advanced experience with one or more of Linux Unix MVS VM
SuperVision HMC Kubernetes Kafka Golang Opera DB2 or Cassandra
Complete understanding of existing Visa proprietary as well as industry
standard tools to support monitoring and response for Authorization issues.
Strong troubleshooting critical thinking and incident management skills
Excellent verbal and written communication organizational skills ability to
prioritize in a constantly changing workload.
Strong interpersonal skills and ability to excel as part of a team.
Ability to quickly learn Visa proprietary as well as industry standard tools to
support monitoring and response for VIP Authorization issues.
Possess an Information Technology Infrastructure Library Foundation
Certificate ITIL or ability to obtain within 6 months.
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
