Network Management Center NMC Agent
Network Management Center NMC Agent
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Major Duties and Responsibilities
Supply Chain Operations Support
- Handle all customer and internal inquiries timely and professionally
- Monitor shipments in transit by exception to ensure SLAs and KPIs are met
- Monitor successful EDI transmission and data integrity of Exp.o
- Audit files for accurate and timely invoicing
Carrier Relations
- Measure performance goals and KPIs at an aggregate level
Performance Management
- Statistical and performance reporting
- Internal and external training
Business Intelligence
- Confirm data integrity of internal and customer facing reports
- Develop and maintain network monitors and dashboards
- Create new and ad hoc reports that help manage customer expectations
Continuous Improvement
- Short and long term problem resolution through root cause analysis
- Effectively use all available data analysis tools and resources to routinely mine network data for trends anomalies opportunities and areas for continuous improvement
- Identify and maintain a constant pipeline of cost and process improvement projects
- Effectively manage projects through to completion
Qualifications :
- Broad knowledge of global logistics and supply chain management concepts
- Solid understanding of Expeditors systems and processes
- Proficient in MS Excel
- Effective communicator both written and oral
- Detail oriented and analytical problem solver
- Excellent customer service skills
- Team player
Additional Information :
Expeditors offers excellent benefits:
- Paid Vacation Holiday Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
