Customer Service Advocate I
Customer Service Advocate I
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Salary Not Disclosed
1 Vacancy
Job Description
Summary
We are currently hiring for a Customer Service Advocate I to join BlueCross BlueShield of South Carolina. In this role as Customer Service Advocate I you will provide prompt accurate thorough and courteous responses to all customer inquiries and perform research as needed to resolve inquiries.Here is your opportunity to join a dynamic team at a diverse company with secure community roots and an innovative future.
Description
Logistics
This position is full time onsite 40 hours/week) MondayFriday with work hours ranging from 8:30am5:00pm at our 17 Technology Circle location.
What You Will Do:
Ensures effective customer relations by responding accurately timely and courteously to telephone written web or walkin inquiries. Accurately documents inquiries.
Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to researches and/or assists with priority inquiries and special projects as required by management.
Provides feedback to management regarding customer problems questions and needs. Maintains accurate records on complaints and/or other customer comments and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed.
Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity quality and timeliness standards.
Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments.
To Qualify for This Position You Will Need:
High School Diploma or equivalent
Excellent verbal and written communication skills.
Proficient spelling punctuation and grammar.
Strong human relations and organizational skills.
Ability to handle high stress situations.
Good judgment skills.
Strong customer service skills.
Ability to learn and operate multiple computer systems effectively and efficiently.
Basic computer operating skills.
Standard office equipment.
What We Prefer:
Associate Degree
2 yearsof customer service or call center experience.
Knowledge of word processing spreadsheet and database software.
What We Can Do for You:
401(k) retirement savings plan with company match.
Subsidized health plans and free vision coverage.
Life insurance.
Paid annual leave the longer you work here the more you earn.
Nine paid holidays.
Onsite cafeterias and fitness centers in major locations.
Wellness programs and healthy lifestyle premium discount.
Tuition assistance.
Service recognition.
Incentive Plan.
Merit Plan.
Continuing education funds for additional certifications and certification renewal.
What to Expect Next:
After submitting your application our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with a recruiter to verify resume specifics and salary requirements.
Management will be conducting interviews with those candidates who qualify with prioritization given to those candidates who demonstrate the preferred qualifications.
We participate in EVerify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.
Some states have required notifications. Heresmore information.
Equal Employment Opportunity Statement
BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age race color national origin sex religion veteran status disability weight sexual orientation gender identity genetic information or any other legally protected status. Additionally as a federal contractor the company maintains Affirmative Action programs to promote employment opportunities for minorities females disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal state and local laws and regulations.
We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.
If you need special assistance or an accommodation while seeking employment please email or callext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a casebycase basis.
Employment Type
Full-Time
