REGIONAL DIRECTOR of OPERATIONS

Position Title:REGIONAL DIRECTOR of OPERATIONS Albany NY

Salary:$110000 $130000

Other Forms of Compensation: RDO Bonus Eligible

Think Fresh! Lead with Excellence!

An industry leading hospitality food service group Unidine is driven by its exceptional people sharing their passion creativity and talent to craft memorable guest experiences. Unidines commitment to scratch cooking innovative programs venue concepts and services continues to push boundaries and modernize dining programs for hundreds of clients around the nation.Our restaurants bars cafeterias and bistros offer a place for guests to enjoy something extraordinary. That is why we believe that using the freshest ingredients makes for the best dishes staying ahead of industry trends pushes us to be innovative and giving team members the right tools and resources helps them to perform their best. Come and join our awardwinning team!

Job Summary:

As the Regional Director of Operations you will be responsible for the overall operation growth and profitability of the region. You will provide the vision and strategic leadership to drive resident and client satisfaction through the delivery of bestinclass dining and hospitality experiences. In this handson leadership role you must have the ability to travel to regional communities to provide ongoing training and support to unit food and beverage leadership teams quality assurance and to identify areas of opportunity. This role requires a strong background in food and beverage management exceptional financial management skills building and leading diverse teams and a passion for delivering outstanding resident experiences.

Account Management & Client Relations:

• Balance company goals and regulatory agency requirements with individual client objectives to create a personal program that meets resident needs.
• Conduct quarterly business reviews with client to make certain community objectives are being met communicate industry trends and ensure client has opportunity to share critical feedback.
• Actively participate in food servicerelated committees within assigned communities or otherwise be involved in and visible at special events within each assigned facility to demonstrate the companys team approach and commitment to the community.
• Strong problemsolving and decisionmaking skills with the ability to handle multiple priorities in a fastpaced multisite environment.
• Flexibility to travel between communities within your region. Develop priorityfocused consultation agendas in advance of visits. Ensure that community staff are given ample opportunity to schedule themselves to attend.
• Drive guest satisfaction by maintaining product and service quality standards; Periodic property inspections ensuring completion of company training programs and initiating corrective action as necessary.
• Review resident surveys for service concerns and work with Executive Directors and the Director of Dining Services to address and resolve going forward.
• Understand and leverage company support teams and systems to meet region Key Performance Indicators
• Collaborate with department heads executive chefs restaurant managers and other team members to create innovative menus and dining concepts that meet and exceed guest expectations.

Business and Financial Acumen:

• Ensure responsible financial management of assigned communities. In partnership with leadership team develop annual budgets to accurately forecast financial performance monitor financial reports to ensure budgetary compliance and implement policies to deliver financial results in accordance with those budgets.
• Timely completion of all daily weekly or monthly reports as outlined in the corporate policy and procedures.
• Participate in the sales process by assisting with contract negotiations and leading new opening services for the transition of new business accounts.
• Collaborate with marketing team to develop and implement promotional initiatives special events and marketing campaigns to drive revenue and enhance resident experiences.
• Coach and support operations team to effectively manage wages and controllable expenses.

Team Building & Management:

• Provide the vision strategy and tools to all team members to successfully execute their community dining program in order to exceed resident and client satisfaction.
• Exceptional leadership abilities with a demonstrated ability to motivate develop and manage a diverse team.
• Provide both positive and negative feedback to department team or individual staff members identifying areas for improvement and implementing training programs as needed through onsite meetings virtual meetings telephone calls one on one coaching.
• Recruit train mentor and motivate a highperforming team of food and beverage professionals fostering a culture of excellence and teamwork.
• Utilize an open door policy to solicit employee feedback and address team member problems or concerns.

Preferred Qualifications:

• Bachelors degree in business health care or related field or equivalent comparable experience.
• Confirmed ability to manage a team of six or more managerlevel team members.
• Minimum of two years experience in multiunit management with a focus on Food Services.
• Strong track record of driving customer satisfaction.
• Proven ability to work effectively in an unstructured; fast paced and P&L environment.
• Shown ability to mentor and develop team members.
• Excellent written and verbal communication skills.

Apply to Unidine today!

Unidine is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass we are committed to treating all Applicants and Associates fairly based on their abilities achievements and experience without regard to race national origin sex age disability veteran status sexual orientation gender identity or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities skills tasks or requirements associated with this position. While this is intended to be an accurate reflection of the position posted the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants including those with a criminal history (including relevant driving history) in a manner consistent with all applicable federal state and local laws including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance the San Francisco Fair Chance Ordinance and the New York Fair Chance Act.

Associates at Unidine are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Applications are accepted on an ongoing basis.

Unidine maintains a drugfree workplace.

Req ID:1333461

Unidine

Nicholas Henderson

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