Manager Collaboration Engineering
Manager Collaboration Engineering
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are seeking an experienced and strategic Manager for Collaboration Engineering to oversee a team of engineers supporting NBCUniversals Collaboration Systems. This role encompasses a technical leadership with oversight on operational activities and expertise to drive strategic projects and initiatives ensuring the reliability and scalability of our Collaboration infrastructure. The Manager will also drive strategy and manage relationships with external vendors and internal application/business technology teams.
NBCUniversals Operations & Technology Leadership has prioritized focus on Collaboration strategy and this is an exciting opportunity to be part of leading NBCUs Collaboration solutions to the next generation. Specific solutions include:
- Email and calendaring (Exchange Outlook Proofpoint)
- File storage and sharing (OneDrive SharePoint)
- Document creation (Word Excel PowerPoint)
- Video audio and text chat (Teams)
- Meeting room conferencing and booking (Cisco Condeco Microsoft)
- Collaboration Tools (Slack Zoom Docusign & Dropbox)
- SharePoint Operations
- PowerApps Operations
- Live Events & VOD (MS Teams Vimeo)
Responsibilities:
- Manage and mentor a team of highly skilled professionals with expertise across collaboration tool sets.
- Oversee the overall functioning and management of NBCUniversals Collaboration services through Microsoft 365 Suite of Services covering Messaging Sharepoint OneDrive and MS Teams.
- Develop and implement strategic plans for the Collaboration environment in alignment with organizational goals.
- Develop maintain and approve exhaustive standard operating procedures system architecture diagrams system design specification documents and user guidance documentation.
- Review and maintain privileged accesses & permissions to subordinates restrict permissions to onaneed basis and dependent on skill set of the resources.
- Ensure the collaboration tools are aligned & comply with security and legal policies.
- Conduct operations and engineering review with the site reliability engineers and product managers review backlog and initiates to evaluate trade studies approve solution designs and maintain the overall workplace system architecture.
- Serve as the subject matter expert for Collaboration technologies (Email Teams Sharepoint and best practices.
- Review operational metrics analyze trends on issues reported take proactive steps to eliminate and reduce repetitive incidents
- Lead efforts to restore services at times of service disruption due to unforeseen outages / incidents across the Microsoft Suite of services.
- Manage operational support 24*7 during special events covered by NBCUniversal Ex. Olympics Winter Olympics Presidential Elections Movie releases etc.
- Stay current with emerging trends and technologies in the Collaboration space.
- Manage relationships with key stakeholders other internal infrastructure engineering & service areas including IT HR Business Engagement partners and external partners.
- Manage relationships with external vendors service providers with periodic reviews to ensure services being provided by the vendors stay in line with agreed terms and conditions at acceptable service levels.
- Ensure compliance with licensing agreements and regulatory requirements.
- Implement and manage support processes to ensure timely resolution of user issues.
Qualifications :
Basic Requirements:
- 5 years of experience in IT infrastructure management with a focus on Collaboration tools.
- Experience at a large firm managing and supporting various collaboration systems and platforms.
- 1 years of management experience managing a team of site reliability engineers. Able to work independently and lead a team of engineers.
- Indepth knowledge of the Windows operating systems in an enterprise environment
- Knowledge of networking fundamentals including TCP/IP DNS firewalls routing protocols
- Comfortable with IT security and compliance best practices
- Strong virtual and software troubleshooting skills
- Proficient in automated workstation build methodologies
- Experience working with AWS Workspace Microsoft W365 and/or Microsoft AzureAD
- Possesses interpersonal skills necessary to effectively communicate with Operations Infrastructure Cybersecurity Application and Leadership teams along with outside parties as necessary
- Ability to build effective crossfunctional relationships in support of delivering enterprisewide solutions
Desired Characteristics:
- 10 years in managing & leading workplace engineering teams.
- 5 years experience with cloudbased infrastructure and platform services including identity and access management (Azure)
- Bachelors degree in computerrelated field
Additional Requirements:
- Hybrid: This position has been designated as hybrid generally contributing from the office a minimum of three days per week.
This position is eligible for company sponsored benefits including medical dental and vision insurance 401(k) paid leave tuition reimbursement and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.
Salary range: $140000 $175000 (bonus eligible)
Additional Information :
As part of our selection process external candidates may be required to attend an inperson interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversals policy is to provide equal employment opportunities to all applicants and employees without regard to race color religion creed gender gender identity or expression age national origin or ancestry citizenship disability sexual orientation marital status pregnancy veteran status membership in the uniformed services genetic information or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability you have the right to request a reasonable accommodation. You can submit your request to .
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
