Patient Care Assistant PCA- Full Time- Days

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental Scope of Service and Provision of Care plans as applicable for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional ethical physical and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth dignity and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET Managing Up Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees experiential journeys to ensure strong communication ease of access to information and a seamless experience.

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organizations vision fulfills the mission and abides by the I CARE values

• Promotes a positive work environment with the interprofessional care team. Participates in teamwork by responding positively to requests for assistance. Works well with others to make contributions to the work effort as a whole and facilitates problem resolution.

• Interacts with peers staff and physicians in a supportive and respectful manner. Encourages open communication to achieve mutual understanding. Communication to promote both work efforts and problem resolution is clear and professional. Collaborates with all members of the interprofessional team by actively communicating and reporting pertinent patient care information in a clear and timely manner.

• Conducts self in a manner that is congruent with cultural diversity equity and inclusion principles. Provides contributions towards improvement of department scores for employee engagement i.e. peertopeer accountability.

• Follows the patient and familycentered care standards and provides direct patient care under the direction of a registered nurse. Documents where applicable care administered diagnostic measurements treatments and procedures in accordance with established policies and procedures and cultural diversity and inclusion principles. Responds to the call light system contacting nursing personnel as appropriate and follows through with meeting patient needs.

• Assists with maintaining cleaning and stocking of equipment and supplies as established on assigned unit. May serve as an inhouse courier which may include retrieving blood hand delivering labs tele boxes etc. Organizes the workflow problemsolves basic and routine matters and manages multiple ongoing priorities seeking guidance and assistance from preceptor licensed nurse or management.

• Contributes towards improving department scores for patient satisfaction through peertopeer accountability i.e. bedside shift handoff/report.

• Reports observations conditions and problems of patients to licensed personnel to achieve desired patient outcomes. Provides for the privacy of patients and families keeping the safety of the patient in mind.

• Provides appropriate handoff at change of shift at patient bedside to communicate and collaborate promoting patientcentered care.

• Conducts hourly rounding to ensure patient needs are met (four Ps). Reports near misses and collaborates with the interprofessional health care team to improve patient safety.

• Contributes towards improving quality and safety scores through peertopeer accountability. Supports initiatives to prevent conditions such as pressure injuries patient falls and hospitalacquired infections.

• Assists with patient and staffing needs (floats) across the service line or hospital as competencies allow. Utilizes time between heavy workloads efficiently.

• Utilizes resources with cost effectiveness and value creation in mind. Selfmotivated to independently manage time effectively and prioritize daily tasks minimizing incidental overtime assisting coworkers as needed.

• Offers innovative solutions in performance improvement projects and shared governance activities.

• Seeks opportunities to identify selfdevelopment needs on knowledge base skill level and decisionmaking as necessary especially in areas of question from preceptor and assigned licensed personnel and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an ongoing basis.

• High School diploma or equivalent education (examples include: GED verification of homeschool equivalency partial or full completion of postsecondary education etc.

• Must complete one of the following:
• PCA externship
• PCA internal internship
• Six months of direct patient care experience
• Enrolled in a school of nursing program with a completed first clinical rotation

• BLS Basic Life Support (AHA) AND
• CNA Certified Nursing Assistant State Licensure For Skilled Nursing Facility(SNF)/Rehab departments only

• Demonstrates the skills and competencies necessary to safely perform the assigned job determined through ongoing skills competency assessments and performance evaluations

• Sufficient proficiency in speaking reading and writing the English language necessary to perform the essential functions of this job especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients physicians family members and coworkers in a manner consistent with a customer service focus and application of positive language principles

• Performs basic patient care activities of daily living (ADLs) within unit specific defined limits and job scope such as assistance with patient elimination hygiene comfort safety nutrition and progress activity

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs Yes
• Business professional No
• Other (department approved) Yes

ONCALL*
*Note that employees may be required to be oncall during emergencies (ie. DIsaster Severe Weather Events etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area No
• May require travel outside Houston Metropolitan area No

Since its founding in 1919 Houston Methodist Hospital has earned worldwide recognition. Houston Methodist Hospital is affiliated with the Weill Medical College of Cornell University and New YorkPresbyterian Hospital one of the nations leading centers for medical education and research. In 2020 U.S. News & World ReportnamedHouston Methodist Hospitalto its top ranked Honor Roll for the fourth time and second consecutive year. 2020 also marked the ninth year in a row Houston Methodist Hospital has been named the No. 1 hospital in Texas. Houston Methodist Hospital directs millions of research dollars into patient care and offers the latest innovations in medical surgical and diagnostic techniques. With 952 operating beds 85 operating rooms and over 8000 employees Houston Methodist offers complete care for patients from around the world.

The same highquality care for which Houston Methodist is known is available at several Emergency Care Centers in Houston and the surrounding areas. These Emergency Care Centers house exam rooms full digital radiography suite low radiation dose 16slice CT scan ultrasound and a full onsite stat chemistry lab.