Customer Renewals Specialist
Customer Renewals Specialist
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Job Description
The Role:
The Strategy Customer Renewals Manager role was born out of the need to accommodate each customers unique set of requirements as they adopt Strategy technology. This individual will manage a portfolio of customers who have implemented our technology solutions with the goal of increasing product usage and overall adoption. Beyond direct interaction with our customers this individual will work with internal Strategy business units to ensure customer needs are being met in a timely manner. In order to succeed in this role this individual must have an intense focus on customer success with strong influence abilities.
Job Description:
Monitor and track subscription and contract renewal dates.
Work closely with Sales Customer Success Product Development and Marketing teams to align on acct strategies and objectives.
Collaborate with the legal team for contract negotiations and agreements.
Manage all aspects of the contract renewal process including quoting negotiated paperwork customer PO/approval process followup on late payments.
Continuously improve your negotiation and customer relationship management skills.
Create and maintain accurate renewal forecasts to help the company plan its revenue goals.
Negotiate renewal terms and pricing.
Develop engagement strategies to inform customers about product updates enhancements and best practices.
Implement strategies to defend against customer churn rates.
Stay uptodate with industry trends best practices and SaaS product knowledge.
Qualifications:
Up to 3 years of experience working with customers
Fluent English is a must (any additional language is a plus)
Clientfocused attitude a customer advocate
Excellent communication skills both orally and written are a must
Previous direct experience and demonstrated comfort in interacting with Senior Management will be a plus
Selfstarter with an ability to identify areas for improvement
Must possess an enthusiastic personality and foster a positive work environment
Understanding of packaged application software implementation practices
Strong analytical skills
Additional Information
The recruitment process includes online assessments as a first step (English logic business) please check also your SPAM folder
Available to work from the Warsaw office at least 3 days a week
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
