Technical Support
Technical Support
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Job Description
Job Description
We are looking for a Technical Support Engineer with proven experience in technical support software troubleshooting and customer assistance ideally within the software or renewable energy sectors.
The candidate reporting directly to the Head of Technical Support will be responsible for ensuring seamless operation of our software solutions minimizing downtime for clients and contributing to both daily support activities and strategic improvement initiatives.
Your Role
As a Technical Support Engineer you will be the first point of contact for technical issues providing timely and effective assistance to customers. You will diagnose and resolve softwarerelated problems collaborate with internal teams and contribute to the continuous improvement of our support services.
Key Responsibilities:
Troubleshoot and resolve software issues to minimize client downtime
Document solutions and build a knowledge base for common problems
Work closely with project managers and engineers to address clientspecific needs
Liaise with the Head of Technical Support to streamline processes and improve service quality
Provide customers with guidance best practices and technical assistance
Gather and report customer feedback to help enhance our products
Collaborate with product and R&D teams to drive software improvements
Maintain and update technical documentation user manuals and FAQs
Stay up to date with the latest product developments and industry trends
Participate in training sessions and workshops to enhance your expertise
What Were Looking For:
Bachelors degree in Computer Science Engineering or a related technical field
Strong troubleshooting and problemsolving skills
Knowledge of renewable energy systems monitoring platforms or control solutions is a plus
Excellent communication skillsable to explain technical concepts clearly
A team player with strong collaboration skills
Wellorganized with keen attention to detail
We offer:
- fulltime employment with a competitive salary (RAL is based on your experience and capabilities).
- a dynamic and innovative environment placing a high value on teamwork
- concrete opportunities for professional growth
- The chance to work with international customers
- internal training programs (reskilling and upskilling)
- Unique and peopleoriented coworking spaces surrounded by green spots benefits (IT devices bar & restaurant fitness and relax areas video game room parking lot)
Qualifications :
What Were Looking For:
Bachelors degree in Computer Science Engineering or a related technical field
Strong troubleshooting and problemsolving skills
Knowledge of renewable energy systems monitoring platforms or control solutions is a plus
Excellent communication skillsable to explain technical concepts clearly
A team player with strong collaboration skills
Wellorganized with keen attention to detail
Additional Information :
Place of employment: Acireale
Working hours: 40 hours per week from Monday to Friday
The search is also aimed at candidates belonging to the protected categories under Law 68/199
Remote Work :
No
Employment Type :
Intern
Employment Type
Intern
