PH - Collections Specialist - 11731
PH - Collections Specialist - 11731
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Job Description
Position: PH Collections Specialist
Type of Contract: Independent Contractor
Working Hours: US business hours
Salary Range: $1.000 USD monthly
About the Company
Our client is a selfstorage company headquartered in Keene New Hampshire specializing in providing secure and accessible storage solutions for both residential and commercial clients.
About the Role
Are you a selfmotivated individual looking to challenge yourself for growth in a team environment Our client believes in working together lifting each other up playing hard and we’re looking for the right person to join our team!
Duties and responsibilities:
- Customer Communication: contact customers via phone email and written notices regarding overdue payments
- Negotiating Repayment Plans: accept and process payments set up payment plans and follow up on agreements
- Dispute Resolutions: address customer concerns regarding billing issues fees and account discrepancies while maintaining positive customer relationships
- Reporting and Documentation: maintain accurate records of collection activities payment agreements and customer interactions
- Auditing customer accounts and preparing auctions
- Collaboration: work with managers and collections team to implement collection strategies and improve overall revenue recovery
- Lien Process Compliance: follow state specific selfstorage lien laws including sending notices scheduling auctions and coordinating with management
- Compliance and Policies: ensure adherence to company policies and state regulations
Qualifications:
The requirements listed below are representative of the knowledge skill and/or ability required to be successful at this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The company seeks employees that demonstrate strong work ethic; integrity and accountability authenticity passion teamwork and the ability to have fun.
Education and/or Experience Requirements:
- High school diploma with 12 years experience in a collections role. Postsecondary education and/or multiunit management is a plus! Strong verbal/written communication skills and the ability to work independently as well as in groups.
- Excellent organizational skills and attention to detail
- High level of accuracy and confidentiality
- Great time management
- Excellent phone etiquette
- Team player with ability to build positive working relationships both internally and externally
- Experience with planning and executing new process rollouts.
- Experience with Late 2 Lien Call Potential and storage auctions a plus
- Strong computer skills with experience in Microsoft Office (Word Excel Outlook etc.
Join us now!
Employment Type
Full Time
