Service BDC Associate - BMW Of Stevens Creek
Service BDC Associate - BMW Of Stevens Creek
Employer Active
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Service BDC Associate is responsible for generating sales appointments with customers that contact the dealership via the internet for service of new and/or preowned vehicles. This role delivers a premium customer experience by responding to customer inquiries in a prompt professional accurate and courteous manner. This highly accountable position uses lead management tools CRM software and the internet to manage inquiry flow update customer files and closely track customer interest. This role will be trained to understand all products and services offered will become knowledgeable of inventory as well as financing and incentive programs.
Duties and Responsibilities:
Respond to internet inquiries with courtesy accuracy and professionalism.
Promptly and accurately enter all customer inquiry data into the CRM.
Generate service appointments.
Conduct phone surveys to assess customer preferences and quality of experience.
Effectively utilize lead management tools.
Compile all necessary reports forms and other documentation on a timely basis.
Perform cashier duties as requested.
Perform other jobrelated duties as assigned.
Exhibit ethical behavior provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.
Qualifications :
Preferred:
Excellent guest/customer service communication phone and computer skills.
Ability to work independently and as part of a team in a fastpaced environment.
Ability to work in call center environment.
Strong organizational and time management skills.
Ability to read and comprehend rules regulations policies and procedures.
Required:
Valid Drivers License and clean driving record.
All applicants must be authorized to work in the USA.
All applicants must be able to demonstrate ability to pass preemployment testing to include background checks MVR drug test and valid drivers license.
Additional Information :
Its time to make the most important move of your career. From our cooperative teambased approach to our more than 1000 internal advancements each year its easy to see the difference. When you join our organization youll enjoy comprehensive training competitive compensation and unparalleled benefits. Simply put youll experience the best that a career in the automotive industry has to offer.
All your information will be kept confidential according to EEOC guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
