Senior Business Travel Consultant
Senior Business Travel Consultant
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Job Description
Location: Remote hybrid or officebased (your choice!
Important: Candidates must reside in Portugal
Employment Type: Fulltime
Compensation: Competitive salary benefits
About the Position
Join afastgrowing Travel Experience team and play a key role in delivering toptier travel support! As a Senior Travel Experience Consultant you will directly assist users with their travel needs ensuring seamless and stressfree experiences. From handling flight hotel car and rail bookings to troubleshooting urgent issues youll be the goto expert for travelers.
In this role youll also collaborate with internal teams (product design and engineering) to provide valuable feedback improving our customerfacing and internal platforms. If youre a proactive problem solver with extensive GDS experience a passion for travel and a commitment to customer excellence wed love to hear from you!
Key Responsibilities
- Provide exceptional travel support via chat calls and emails
- Manage bookings for hotels flights cars and rail while ensuring accuracy
- Assess customer needs urgency and preferences to provide tailored solutions
- Guide customers in using selfservice options on the Navan platform and app
- Maintain strong knowledge of suppliers destinations and internal systems
- Ensure compliance with company and customer travel policies
- Deliver feedback to internal stakeholders to enhance processes and customer experience
- Stay updated on travel industry best practices tools and policies
- Participate in team meetings and training sessions to stay ahead in the industry
- Meet performance metrics including SLAs attendance and quality expectations
Qualifications and Skills
- 5 years of experience as a Travel Consultant handling air rail and hotel bookings (essential)
- 3 years of experience using GDS systems (Sabre Amadeus or Galileo) (essential)
- Fluency in English (both written and spoken) is essential for efficient communication
- Additional fluency in French German Spanish or Italian is a plus
- Strong customer service experience in a contact center or customerfacing role
- Techsavvy comfortable with tools like Gmail Zendesk Slack and Salesforce
- Ability to multitask troubleshoot issues independently and resolve urgent matters quickly
- Flexibility to work rotating shifts (Monday to Sunday between 7 AM and 11 PM)
- Empathetic professional communicator with strong verbal and written skills
Benefits and Rewards
Be part of a dynamic global team in a fastpaced travel industry
Work remotely from anywhere in Portugal
Grow your career with ongoing training and development
Competitive salary performancebased bonuses
Impact traveler experiences while contributing to innovative platform improvements
Embark on Your Journey in Corporate Travel
Join us as a pivotal member of the business travel team where your expertise will drive extraordinary client experiences and business growth. Your role is integral in maintaining a high standard of travel management delivering solutions that align with clients needs.
Our Commitment to Diversity and Inclusion
We are committed to creating a diverse and inclusive workplace. We encourage applications from all suitably qualified candidates regardless of gender identity ethnicity disability status or other characteristics. Your unique perspectives will be valued and respected.
Employment Type
Full Time
