Merchant Acquiring Strategy Lead
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Job Description
Term 6 months
Location Doha Qatar
Division Cards/ Payments
Reports to Head of Merchant Acquiring and Head of payments
Relevant experience Minimum 10 years in merchant acquiring payments or financial services industry with at least 5 years in a leadership role.
Mandatory requirements Experience from Qatar or GCC region; Proficiency in English; knowledge of Arabic is a plus; Notice period: Immediate to 30 days
Purpose of Job
The Merchant Acquiring Strategy Lead will be responsible for the strategic direction and growth of the merchant acquiring division. The role involves reviewing current growth strategies increasing profitability optimizing the operating model and streamlining processes to enhance efficiency and customer satisfaction.
Tasks
Core Responsibilities and Accountabilities
- Develop and execute a comprehensive strategy for the Merchant Acquiring division covering offline POS acquiring PayFac models and crossborder acquiring.
- Identify market trends customer needs and competitive opportunities to drive growth in the merchant acquiring space.
- Lead and manage the instore POS acquiring business ensuring a seamless and secure payment experience for merchants and their customers.
- Oversee the PayFac acquiring business working closely with partners to streamline onboarding ensure compliance and enhance risk management.
- Develop and implement strategies for crossborder acquiring enabling merchants to accept international payments seamlessly.
- Ensure all acquiring services are compliant with local and international regulatory standards as well as card scheme guidelines.
- Cultivate and maintain strong relationships with card schemes (e.g. Visa MasterCard) and other key partners.
- Build and lead a highperforming team providing guidance support and development opportunities.
- Increase acquiring presence and penetration in the Aggregator/PSP segment by expanding the footprint in this rapidly growing market
- Evaluate the current incentive structure for business development and relationship teams to optimize performance and growth
- Increase usage and profitability with large key merchants in dual merchant setups by leveraging technology tools and customer insights
- Identify effective merchant training programs to drive POS usage and compliance with payment scheme guidelines
- Identify gaps and suggest improvements in the ecommerce space to lead the market by exploring new payment methods integrations and emerging technologies
KPIs
- Increase in merchant acquisition and retention rates
- Growth in transaction volumes and revenue
- Reduction in fraud and chargeback rates
Knowledge and Experience
- Minimum 10 years in merchant acquiring payments or financial services industry with at least 5 years in a leadership role.
- Experience in developing and implementing a Merchant Acquiring strategy for a large bank in the GCC
- Relevant certifications in payments or financial services (e.g. CPP CTP)
- Strong understanding of merchant acquiring payment processing and related technologies
- Experience in developing and executing business strategies and plans
- Knowledge of regulatory requirements and compliance in the payments industry
- Proven track record of managing and leading highperforming teams
- Excellent communication negotiation and relationship management skills
**Mandatory Skills
- Local experience in Qatar or GCC region
- Proficiency in English; knowledge of Arabic is a plus
- Domain expertise in merchant acquiring and payment processing
- Strong technical skills in payment technologies and CRM systems
- Notice period: Immediate to 30 days
Employment Type
Full Time
