Quality Assurance Specialist - Alabang
Quality Assurance Specialist - Alabang
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1 Vacancy
Job Description
Job Description: QA Specialist (BPO Retail Account)
TASQ Staffing Solutions is currently seeking quality specialists for a retail account based in Alabang. As a QA Specialist you will play a crucial role in ensuring the quality and accuracy of customer interactions within the retail account.
Requirements:
- College degree
- 2 to 3 years of experience in the BPO industry specifically in QA or quality roles
- Previous QA experience
- Previous experience with retail accounts or campaigns is advantageous
Salary and benefits details will be discussed during the recruitment process.
Qualified applicants can expect to be interviewed within 2472 business hours (excluding weekends and holidays). Interviews can be conducted through Zoom WhatsApp Viber Skype or Teams upon the applicants request. In case of a missed call a followup email and a text message will be sent.
Responsibilities:
- Conduct quality assurance evaluations and assessments of customer interactions such as calls chats and emails.
- Analyze and assess agent performance based on predefined quality metrics.
- Provide feedback and coaching to agents to improve their performance and adherence to quality standards.
- Identify trends patterns and areas for improvement in customer interactions and processes.
- Collaborate with team leaders and managers to develop and implement quality improvement initiatives.
- Participate in calibration sessions to ensure consistency in quality evaluations.
- Report and document findings trends and recommendations for management review.
- Stay updated on policies procedures and best practices in quality assurance.
- Contribute to a positive and collaborative team environment.
Job Type:
Fulltime
Schedule:
- 8hour shift
- Night shift
- Rotational shift
Ability to commute/relocate:
- Alabang: Reliably commute or planning to relocate before starting work (Required)
Willingness to travel:
- 100 (Required)
Qualified applicants can expect a phone interview within 2472 business hours or even sooner. For those with signal issues interviews can be conducted through online calling platforms.
Employment Type
Full Time
