Food Beverage Events Supervisor

Scope of Position:

The F&B Events Supervisor is responsible for overseeing the setup coordination and of events across the hotels restaurants banquet rooms pool area and other designated areas. They will support the Assistant F&B Manager in ensuring smooth event operations maintaining high service standards and supervising the events team to deliver exceptional experiences for guests.

Responsibilities:

Developing and Maintaining Budgets

• Develops and manages all financials employee engagement and guest satisfaction plan and actions for Food and Beverage departments.
• Maintains a positive cost management index for kitchen and restaurant operations.
• Utilizes budgets to understand financial objectives.

Leading Food and Beverage Team

• Manages the Food and Beverage departments (not catering sales).
• Supervises and manages employees.
• Understands employee positions well enough to perform duties in employees absence.
• Utilizes interpersonal and communication skills to lead influence and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Oversees all culinary restaurant beverage and room service operations.
• Creates and nurtures a property environment that emphasizes motivation empowerment teamwork continuous improvement and a passion for providing service.
• Provides excellent customer service to all employees.
• Responds quickly and proactively to employees concerns.
• Provides a learning atmosphere with a focus on continuous improvement.
• Provides proactive coaching and counselling to team members.
• Encourages and builds mutual trust respect and cooperation among team members.
• Monitors and maintains the productivity level of employees.
• Develops specific goals and plans to prioritize organize and accomplish work.
•  Provides the leadership vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
• Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded.
• Perform other duties as and when required.

Ensuring Exceptional Customer Service

• Provides excellent customer service.
• Responds quickly and proactively to guests concerns.
• Understands the brands service culture.
• Drives alignment of all employees team leaders and managers to the brands service culture.
• Sets service expectations for all guests internally and externally.
• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
• Verifies all functions are up to standard and exceed guests expectations.
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs providing guidance feedback and individual coaching when needed.
• Serves as a role model to demonstrate appropriate behaviours.
• Manages daytoday operations drives quality and verifies standards are meeting the expectations of the customers on a daily basis.

Managing and Conducting Human Resource Activities

• Provides guidance and direction to subordinates including setting performance standards and monitoring performance.
• Conducts performance reviews in a timely manner.
• Identifies the developmental needs of others and coaches mentors or otherwise helps others to improve their knowledge or skills.
• Identifies the educational needs of others develops formal educational or training programs or classes teaches or instructs others.
• Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.

Additional Responsibilities

• Complies with all corporate accounting procedures.
• Provides information to supervisors coworkers and subordinates by telephone in written form email or in person.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Drives effective departmental communication and information systems through logs department meetings and property meetings.
• Initiatives to aid with the continued development of the colleagues positioning as a leader in Food & Beverage service and as a Food and Beverage destination.
• Ongoing control and enhancement of quality standards and guest service.
• Daily supervision coordination and direction of the outlet colleagues and leaders anticipating and ensuring prompt courteous service.
• Ensuring that Restaurant/Bar maintains a first class and positive visual impact including ambiance cleanliness orderliness dcor and service flows.
• Working together with the Culinary Department to develop new menu ideas and promotions.
• Working with the teams to create new ideas and promotions resulting in increased opportunities for Food & Beverage Sales.
• Working with the kitchen stewarding and all restaurant leaders to ensure and promote that teamwork is a strong component of the daily service culture.
• Assist with recruiting staffing and scheduling ensuring an adequate balanced staff and leadership level while maintaining forecasted productivities.
• Ensuring a safe and healthy work environment for all guests and colleagues
• Monitoring and continued development of food & beverage controls.
• Ensuring all training processes are set up and maintained for all leaders and colleagues.
• Reports suspicious people parcels and behaviors to Security.
• Ensures adherence to Accor Code of Ethics

Qualifications :

• High school diploma or GED.
• 4 years experience in food and beverage management culinary and related professional area.
• Must possess outstanding guest services skills professional presentation and sophisticated communication skills.
• Entrepreneurial thinking and analytical business thinking required.
• Proficient in the English language (verbal & written) second language is an asset.
• Must be able to handle a multitude of tasks in an intense everchanging environment.
• Must be flexible in terms of working hours.
• Must be computer literate and analytical.
• Enthusiastic and guest driven.
• Must be able to prioritize organize and be selfefficient.
• Able to perform under pressure.

Additional Information :

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work :

No

Employment Type :

Fulltime