Group Manager - Operations
Group Manager - Operations
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- To manage a group of 120 FTEs with sound knowledge of Insurance Operations and demonstrate strong people skills and operations governance to deliver business objectives.
- Lead the of programs and strategies by coordinating efforts through all concerned operations and support groups.
- Manage all assigned accounts with a focus on achieving defined business goals and objectives through coordination and partnership with key business partners.
- Drive revenue through effective management strategies.
- Position the business for growth in new revenue generating capacities.
- Develop define and maintain the budget and operating plan for the different accounts assigned.
- Develops implements and communicates longterm objectives of the organization to the units.
- Sets goals with the high level management team makes decisions and maintain result orientation.
- Reviews daily performance activities to ensure that objectives are met.
- Conducts performance discussions with synergy partners and managers.
- Coordinates negotiates and works with other groups within or outside of the organization to meet service level agreements maximize the centers ability to increase operating efficiencies and achieve organizational objectives.
- Provides complete analysis and appropriate recommendations to superiors aimed at resolving issues encountered at own level.
- Communicates delivery of service or product issues that affect companys market position or reputation to other company management.
- Participates in the interviewing and hiring of call center managers.
- Suggests changes and/or modifications to current training programs necessary to meet customer service needs.
Qualifications :
- Operations Management
- Control Financial Oversight
- P&L/Budget Optimization
- Can initiate Cost reduction and containment.
- Client Relationship Management
- Process Improvements
- Staff Training and Development
- Ensure Employee Satisfaction and Retention
- Contribute to Revenue Growth
- Manage Quality Control
- Strategic Business Planning
- Productivity Improvement
- Change Management.
- Experience in the Finnancial & Acccounting area emphasis in Insurance.
- Strong leadership skills including the ability to motivate and manage people.
- Excellent written and verbal communication skills (both internally with client stakeholders and the supplier community)
- Proficiency in using Microsoft Office tools such as Excel Word and PowerPoint.
- English C1.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
