ERP Program Manager
ERP Program Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Integrations
- The new ERP system will be integrated with approximately 34 existing internal systems thirdparty systems and external partners.
Role
Lead Program efforts on behalf of the City team focusing on City deliverables relating to the ERP projects with vendors including:
- ERP PMO establishment
- Organizational change management
- Business process reengineering efforts
- Workday implementation
- Application decommissioning
- Data cleansing migration and archiving
HighLevel Scope of Services for the Program Manager
The Consultant will be responsible for providing services including but not limited to:
Program Leadership and Strategy:
o Program Planning and Governance:
- Develop and implement a plan to establish the ERP PMO.
- Establish governance structures including steering committees and PMO to oversee program .
- Define and manage the programs scope schedule and budget ensuring alignment with organizational goals.
o Strategic Alignment:
- Align Workday implementation and other related projects with organizational strategy and business objectives.
- Provide strategic guidance to senior leadership and stakeholders on program progress and adjustments.
Program Planning and Management:
o Initiation:
- Define/refine the program charter objectives and scope.
- Define and document key milestones deliverables and timelines in collaboration with stakeholders.
o Coordination:
- Oversee the of all ERP related projects including configuration integration and data migration.
- Coordinate with crossfunctional teams to ensure timely and effective project delivery.
- Manage project timelines deliverables and dependencies.
o Planning:
- Create detailed project plans including schedules resource allocation and budget forecasts.
- Establish document and maintain a project governance structure including reporting lines and decisionmaking processes.
o Risk Identification:
- Proactively identify potential risks and issues related to all ERP related projects.
- Develop and implement risk mitigation strategies to address identified risks.
o Issue Resolution:
- Manage and resolve issues that arise during the implementation process.
- Escalate significant issues to the appropriate stakeholders and provide recommendations for resolution.
Stakeholder Management:
o Communication:
- Develop and implement a communication plan to ensure consistent and effective information flow to all stakeholders including progress changes and key milestones.
- Facilitate regular status meetings providing updates on progress risks and issues.
o Engagement:
- Serve as the primary point of contact for all programrelated inquiries and communications.
- Build and maintain strong relationships with key stakeholders including executive leadership department heads and consultants.
ERP Software Implementation:
o Project/Vendor Management:
- Manage and oversee the daytoday of the ERP software implementation including Workday and other selected products.
- Ensure that project milestones and deliverables are met according to the agreed timeline and quality standards.
- Ensure quality assurance and quality control processes are followed.
- Ensure that the system(s) implementation complies with relevant legal regulatory security mandates and organizational standards.
o Change Management and Training:
- Develop and execute a change management plan to support the successful adoption of Workday.
- Address and manage resistance to change ensuring smooth transition for endusers.
- Oversee the creation and delivery of training programs for endusers and supporting staff.
o PostImplementation Support:
- Document lessons learned and best practices to inform future projects.
- Develop and execute a transition plan from project mode to operation mode.
- Monitor the performance of the Workday system to ensure optimal operation.
- Identify and implement opportunities for system improvements and process optimization.
Work Environment
- Mixture of office setting at primary location and remote work. Up to 40 hours per week for the duration of the services.
Experiences & Qualifications
Experiences
- At least five years of program management experience managing large software implementation projects impacting multiple departments across the organization within a formal project management environment with large financial impacts.
- At least two years of experience with Workday implementation in the public sector (governmental setting) as the project manager is required.
- Workday certifications are desired.
Qualifications
- Willingness and ability to work on site as required by the City (this is not a fully remote position).
- Experience effectively leveraging relevant technology (including MS Office Smartsheet databases etc..
- Experience working with governments and their unions.
- Knowledge of the roles and business interrelationships of each City Department function and the IT tool sets available for business solutions development and costeffective business operations.
- Knowledge and ability to apply project/change management principles and methodologies.
- Skill in managing the design evaluation selection and deployment of hardware software and network infrastructure.
- Proficient in preparation and facilitation of meetings
- Excellent communication skills including verbal written and presentation.
- Excellent active listening skills. Able to communicate effectively at all levels in an organization.
- Strong problem solving and organizational skills.
- Must be a team player and able to work with and through others.
- Ability to understand other perspectives influence others and move toward a common vision or goal.
- Ability to build and maintain productive working relationships with all stakeholders at all levels of the organization.
- Excellent conflict resolution skills
- Ability and willingness to be flexible and adaptable to changing priorities.
- Strong analytic and decisionmaking abilities
Employment Type
Full Time
