telecallers job is to speak with customers over the phone to generate sales and gather leads. They may also handle incoming calls schedule appointments and provide product information.
Responsibilities
Making outbound calls to potential customers
Handling incoming calls
Scheduling appointments
Providing information about products or services
Following up with customers to provide new products or services
Documenting customer feedback for followup actions
Reaching sales targets
Addressing customer inquiries
Skills
Communication
Telecallers should have excellent communication skills both written and verbal. They should also have good interpersonal skills.
Problemsolving
Telecallers should be able to analyze situations identify root causes and provide suitable solutions.
Multitasking
Telecallers should be able to multitask different activities while keeping track of other tasks.
Adaptability
Telecallers should be able to adapt to various situations personalities and potential customer objections.
English
Telecallers should be proficient in English.
Other qualities Resilient and positive nature Able to work as part of a team Proficient in the use of computers and their software Good listening skills and High levels of attention to detail.
meeting with clients virtually or during sales visits. demonstrating and presenting products. establishing new business. maintaining accurate records. attending trade exhibitions, conferences and meetings. reviewing sales performance. negotiating contracts and packages.
Education
Graduation